Summary
Overview
Work History
Education
Skills
Profession Relevant Skills
Languages
Hobbies and Interests
Timeline
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Angel Garcia Luna

Summary

Motivated IT support technician seeks new position in dynamic, growth-oriented company focused on cultivating exceptional customer experience and a positive work environment. Experienced handling networking concerns, implementing new software, installing new hardware and addressing user concerns. Brings attention to detail and dedication to technical improvement in each job. Past achievements include new network architecture component selection and implementation, earning leading industry certifications and driving the achievement of departmental goals.

Overview

6
6
years of professional experience

Work History

IT Support Technician, First Grade

Infotree Global Solutions
06.2022 - Current
  • Receive help tickets from users on site and tasks I receive support tickets to follow up and solve hardware and software problems with platforms and servers .
  • Provide ticket and online support to site users to facilitate effective operation of IT resources, improving user satisfaction.
  • Deliver troubleshooting solutions to departments and console operators experiencing difficulties with the software, hardware and network connectivity.


  • Drive standards to improve the performance of the team and the IT department to meet established management expectations and relevant standards.

IT Support Technician, First Grade

ALTUS
08.2021 - 12.2021
  • I learned from Cisco IT professionals how to meet the support needs of a fast-paced technology company that serves many customers across the country.
  • Discovered innovative solutions to common and exceptional problems identified on help tickets assigned by the team supervisor and/or departmental manager.
  • Communicated with company representatives and vendors to identify computer products that would support and enhance departmental and company operations.
  • Assisted in the implementation of new hardware and software solutions within the company to improve workflow and customer service delivery.
  • Provided support to users learning new technology assets to support existing operations and to make possible workflow expansion.

IT Support Technician, First Grade

Escuela Puente Piedra / Esc Maria Teresa Obregon
01.2018 - 12.2019
  • Took 10 help ticket jobs daily assigned by IT supervisor and recorded ticket results for reporting and record-keeping.
  • Worked closely with IT team members and supervisors to improve troubleshooting skills and situation analysis.
  • Supported senior technicians with complex tasks and time-sensitive achievements to meet client expectations and user needs on an identified schedule.
  • Explain diagnostic findings to customers and describe repair or service options for computer and network equipment.

Education

Certification CCNA Cisco - Computer Networking And Telecommunications

Universidad De Costa Rica
Costa Rica
01.2021

Microsoft Azure Fundamentals - Cloud Computer

Microsoft Learn
Online
01.2021

Medium IT Technician With An Emphasis On Software - Technician Support

Carlos Luis Fallas
Costa Rica
12.2015

It Essentials Pc Hardware And Software - Computer Installation And Repair Technology

Carlos Luis Fallas
Costa Rica
01.2015

Skills

  • Hardware diagnostics
  • User support and troubleshooting
  • Hardware diagnostics and setup
  • Software installation
  • Service schedule coordination
  • Attention to detail
  • Conflict resolution

Profession Relevant Skills

  • Assisting users in person and remotely with hardware-related concerns.
  • Utilizing technical training to resolve concerns related to software functionality.
  • Providing phone and online support to users.
  • Working in a team-oriented environment.
  • Implementing documentation protocols into departmental operations.
  • Supporting audio-visual interface with computer workstations and telecommunications technologies.

Languages

English
Limited Working
Spanish
Native or Bilingual

Hobbies and Interests

Outside of work, I like to hike and mountain bike the nearby trails. Also play soccer.
I like to discover new food places. I also like doing social assistance and collaborating with environmental issues.

Timeline

IT Support Technician, First Grade

Infotree Global Solutions
06.2022 - Current

IT Support Technician, First Grade

ALTUS
08.2021 - 12.2021

IT Support Technician, First Grade

Escuela Puente Piedra / Esc Maria Teresa Obregon
01.2018 - 12.2019

Certification CCNA Cisco - Computer Networking And Telecommunications

Universidad De Costa Rica

Microsoft Azure Fundamentals - Cloud Computer

Microsoft Learn

Medium IT Technician With An Emphasis On Software - Technician Support

Carlos Luis Fallas

It Essentials Pc Hardware And Software - Computer Installation And Repair Technology

Carlos Luis Fallas
Angel Garcia Luna