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Associate Principal Engineer

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Results-driven Field Service Manager with over 8 years of experience leading cross-functional teams and delivering complex projects on time and within budget. Proficient in OSHA standards, hazard identification, risk assessments, and developing effective safety training programs. Strong communicator dedicated to fostering a culture of safety and continuous improvement. Proven track record in strategic planning, driving process improvements, and achieving operational excellence. Adept at managing projects from initiation through completion, with recognized strengths in leadership, problem-solving, and aligning project outcomes with organizational goals.

Key Achievements:
1. Client Satisfaction: Implemented proactive communication strategies, resulting in a 20% increase in client satisfaction and a 15% reduction in service-related issues.
2. Cost Optimization: Developed and executed strategies to optimize freight routes, leading to a 12% reduction in transportation costs without compromising delivery timelines.
3. Contract Negotiation: Negotiated favorable contracts with carriers, resulting in a 10% reduction in overall transportation expenses and improved profit margins.
4. Process Improvement: Introduced automated tracking systems, reducing manual errors by 25% and streamlining the overall freight management process.
My expertise in market analysis, contract negotiation, and relationship building, combined with my proficiency in industry-specific software and tools, positions me as an asset to any freight business. I am committed to delivering exceptional service, maintaining a high level of accuracy, and contributing to the overall success of any business partnership that I encounter.

High-performing Customer Service and Sales Specialist with 8+ years of experience in high-volume call centers, omnichannel support, and revenue-generating customer interactions. Proven ability to exceed KPIs including First Call Resolution, Customer Satisfaction, QA scores, and sales conversion. Skilled in identifying customer needs, generating qualified leads, and turning service calls into selling opportunities. Strong communicator with expertise in de-escalation, objection handling, and relationship building. Fully equipped for remote work with a dedicated home office and strong technical proficiency.

Dynamic Process Assistant with proven skills in safety management and performance monitoring. Achieved zero manifest pending packages while leading high-volume outbound operations.

 Recent graduate with foundational knowledge in Psychology and hands-on experience gained through academic projects and fieldwork. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive. 

 Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.  Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. 

Enthusiastic Camp Counselor with childhood education background and diverse sports knowledge. Supervised community-based children's sporting activities and promoted development of good sportsmanship and self-confidence. Excellent communications and relationship-building skills enabled achievement of desired goals.
Energetic Camp Counselor experienced in directing camp activities and helping school-aged children develop confidence and achieve life goals. Skilled at planning, executing and supervising activities including arts, sports and hikes. Strong interpersonal communication abilities that encourage fun while sustaining camp missions.
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Successful at working under pressure and with minimal error to park, secure and retrieve guests in lots and parking garages. Reliable in maintaining safety standards and minimizing risks.

Experienced professional offers over 1 year of working in the airline industry. Proven skills in responding to emergencies and maintaining a calm demeanor under pressure. Pursuing Flight Attendant position to provide exceptional customer service to travelers. Easy to communicative person, have positive thinking, and love to take care of my friends, family, and passengers. Work well under pressure situations and always solve problems with heart-to-heart. Work well in a multi-culture environment.

Angel Gauna

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