Angel Rolle
Manor
Summary
A diligent and reliable professional, with international/ national managerial experience; having an advanced healthcare and law enforcement education with above average customer service skills.
Highly skilled Verification Specialist with background in risk assessment, data analysis, and document verification. Demonstrated ability to streamline processes for increased efficiency and accuracy. Exhibits strong problem-solving skills, integrity, and discretion while handling sensitive information. Notable impact includes successfully implementing new procedures that improved overall verification process in previous role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Verification Specialist/ Escalations
Access2Care MTM Inc.
12.2023 - Current
- De-escalation, receive /adjust/submit/deny claims, inbound and outbound correspondence (mail, email, calls), member account management, Microsoft office utilization, process reports (expired documents, future trips- using spreadsheets), scheduling, dispatch and operate transportation management system. Utilization of Avaya, Cisco Webex, Five9, Zoom, Teams and WhatsApp.
- NEMT
Property Manager/ customer service manager
E&E Apartments
Bimini
02.2018 - Current
- Part-time
- Family owned
- Managed daily operations of residential properties and tenant relations.
- Coordinated maintenance requests and vendor services for property upkeep.
- Oversaw lease agreements, renewals, and tenant move-in processes.
- Developed budgets and monitored expenses for effective financial management.
Shift Manager
Southeast QSR LLC
Jacksonville Beach
10.2022 - 03.2023
- Team building, facilities maintenance, food inspection, team performance reports, TAACO certified, cash handling, bank deposits, time sheets.
- Taco Bell Jacksonville Beach FL.
- Left due to relocation to Texas
Community Service Aide • Crime Scene Investigative Aide
Broward Sheriff’s Office
05.2021 - 09.2022
- Call Center/ dispatch (inbound calls), crime scene preservation, lift latent finger prints, DNA collection, report writing, De-escalation, traffic crash/ tow truck reports, DAVID security clearance.
- Florida
Detention Technician
Broward Sheriff’s Office
02.2016 - 02.2019
- Surveillance, Jail Management System, Member benefit management.
- Florida
- Resignation due to medical restrictions at the time
Education
Patient Care Technician -
Florida Career College
Lauderdale Lakes, FLAssociate of Science Degree - Healthcare Management
Ultimate Medical Academy
Tampa, FLDiploma -
Gateway Christian Academy
Bimini, BahamasSkills
- Project Management
- Administration
- Reception
- Customer Service
- Book Keeping
- Cash Handling
- Remote/virtual communication
- Claim management
- De-escalation techniques
- Microsoft Excel
- Transportation scheduling
- Report processing
- Customer relationship management
- Property operations
- Vendor coordination
- Budget development
- Team building
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Identity verification
- Document verification
- HIPAA compliance
- Insurance benefits verification
- Insurance claim validation
- Electronic medical records
- Data security and confidentiality
Certification
- Crime Scene Investigative Aide
- Police Service Aide
- Home Healthcare
- ServeSafe
References
Upon request
Timeline
Verification Specialist/ Escalations
Access2Care MTM Inc.
12.2023 - Current
Shift Manager
Southeast QSR LLC
10.2022 - 03.2023
Community Service Aide • Crime Scene Investigative Aide
Broward Sheriff’s Office
05.2021 - 09.2022
Property Manager/ customer service manager
E&E Apartments
02.2018 - Current
Detention Technician
Broward Sheriff’s Office
02.2016 - 02.2019
Patient Care Technician -
Florida Career College
Associate of Science Degree - Healthcare Management
Ultimate Medical Academy
Diploma -
Gateway Christian Academy