Angel Gomez
Hemet,California
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Soboba Casino
San Jacinto, CA
07.2023 - 04.2024
- Maintained service excellence and guest experience.
- Improved outlet performances using digital tools to collect data and initiate plans of action.
- Submitted end-of-day records and monthly sales reports.
- Created schedules on a per-department basis.
- Conducted daily staff meetings to discuss work performance, customer service issues and operational concerns.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Reviewed weekly sales reports to identify trends in sales volume for menu items.
- Investigated customer complaints promptly and took corrective action as needed.
General Manager
Starbucks
Temecula, CA
11.2022 - 02.2023
- Improved operational efficiency and profitability.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Shift Manager
Morongo Casino
Cabazon, CA
01.2022 - 11.2022
- Managed crew operations and scheduling.
- Handled cash operations and food service management.
- Inspected work areas regularly for cleanliness and organization standards.
- Monitored store operations to ensure compliance with company policies and procedures.
Project Manager
SafeStep Inc.
Hemet, CA/Country Wide
06.2017 - 07.2021
- Responsible for overseeing and assisting teams in the completion of contracted projects.
- Implemented effective communication between various teams directly working on different aspects of a given project.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Provided guidance to team members regarding tasks assigned to them.
- Conducted regular status meetings with internal teams and external partners to track progress in completing contracted goals.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Shift Supervisor/Barista
Starbucks
Hemet, CA
07.2015 - 06.2017
- Supported store manager in operational duties
- Provided high-quality customer service.
Line Cook, Prep Cook, Late-Night Chef
Elite Bar and Lounge
Hemet, CA
01.2015 - 05.2015
- Assisted in food preparation and kitchen maintenance.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
Cashier
Jack in the Box
Hemet, CA
05.2014 - 10.2014
- Handled cash and card transactions
- Ensured customer satisfaction in a fast-paced environment.
Umpire
Hemet Youth Baseball
Hemet, CA
- Exercised quick decision-making skills while observing baseball plays.
- Maintained accurate timecard records.
- Gained valuable experience in stern, confident decision-making and de-escalation techniques while developing strong social skills.
- Resolved disputes between teams and players.
Education
High School Diploma -
Betty G. Gibble RLC
Hemet, CA01.2012
Skills
- Leadership and Team Management
- Customer Service Excellence
- Project Coordination
- Cash Handling and Financial Management
- Bilingual (English/Spanish)
- Ordering Supplies
- Inventory Management
- Food preparation and presentation
Languages
- English, Fluent
- Spanish, Fluently comprehensive
Timeline
Food and Beverage Supervisor
Soboba Casino
07.2023 - 04.2024
General Manager
Starbucks
11.2022 - 02.2023
Shift Manager
Morongo Casino
01.2022 - 11.2022
Project Manager
SafeStep Inc.
06.2017 - 07.2021
Shift Supervisor/Barista
Starbucks
07.2015 - 06.2017
Line Cook, Prep Cook, Late-Night Chef
Elite Bar and Lounge
01.2015 - 05.2015
Cashier
Jack in the Box
05.2014 - 10.2014
Umpire
Hemet Youth Baseball
High School Diploma -
Betty G. Gibble RLC