Angel Gonzalez
El Paso
Summary
I am an experienced and enthusiastic Receptionist with 8 years of experience in high-volume radiology operations. I am proficient in using PACs and EMR systems, navigating multiple systems simultaneously, and delivering exceptional service. I consistently exceed performance targets while maintaining a positive and empathetic approach towards callers.
Overview
8
8
years of professional experience
Work History
Radiology Assistant
Magdou Health LLC
11.2024 - Current
- I've worked in a fast-paced remote radiology operations environment as both a Radiology Receptionist and later as Lead, combining the roles of dispatcher, coordinator, and call-center operator. I managed a consistently high call volume of over 100 inbound/outbound calls daily through RingCentral, handling communication between ER doctors, nurses, technologists, radiologists, and facility staff across multiple emergency and urgent care sites throughout Texas. I scheduled radiology exams, connected ER physicians with radiologists for urgent stroke and trauma consultations, relayed addendum and correction requests, and documented all call outcomes to maintain seamless coordination across teams. I monitored the LifeTrack Medical System (PACs) to ensure radiologists met a strict 30-minute turnaround time (TAT), messaging or calling when studies approached or exceeded 20 minutes, prioritizing STAT cases, and following up on studies stuck in "Verified" status. I worked within the Magdou App (dodo) to track new orders, verify modality accuracy for CT, X-ray, and ultrasound exams, and assign or reassign studies to the correct tech roster while escalating delays as needed. I also coordinated with third-party teleradiology groups like ATS through WhatsApp, reported workflow issues, escalated missing images and technical problems to LifeTrack support, and maintained accurate logs for leadership.
- As the Team Lead, I managed a team of 10 receptionists working across multiple time zones, managing call-outs, and ensuring consistent weekend and holiday coverage, while mentoring and onboarding new team members. I performed quality assurance (QA) by listening to and grading receptionist calls for professionalism, accuracy, and adherence to Magdou's communication standards, provided ongoing coaching and feedback, and served as the main escalation point for workflow and staffing issues. Throughout, I maintained HIPAA compliance and ensured all radiology studies, communication, and coordination processes ran efficiently across multiple systems, time zones, and facilities.
Receptionist/Virtual Radiology Assistant
Vector Radiology LLC
04.2018 - 10.2024
- Assisted facilities with inquiries, including requesting report addendums, correcting errors, and clarifying discrepancies in imaging studies
- Proactively addressed issues such as conflicting information in reports or technical errors by relaying concerns to radiologists or appropriate staff.
- Relayed critical messages between radiologists, technicians, and facilities using RingCentral platform to resolve workflow delays and prioritize urgent cases.
- Ensured accuracy and accessibility of records, including organizing and maintaining data within medical imaging systems.
- Used multiple CRM systems such as Five9, RingConnex, LifeTrack Imaging PACs System, and more to answer calls and emails from patients and facilities to answer general inquiries and schedule appointments.
Education
High School Diploma -
Homeschool
El Paso, TX06-2021
Skills
- Multi-tasking
- Data entry
- Empathy
- Medical Terminology
- PACS System
- Scheduling
- Receptionist
- Dispatch
- EPIC EMR
- Time management
- HIPAA compliance
- Analytical thinking
- Quality control
Timeline
Radiology Assistant
Magdou Health LLC
11.2024 - Current
Receptionist/Virtual Radiology Assistant
Vector Radiology LLC
04.2018 - 10.2024
High School Diploma -
Homeschool