Angel Gracia
Edinburg
Summary
Experienced in bilingual customer service, dedicated to effectively resolving customer issues and enhancing client interactions. Strong communication skills ensure high levels of satisfaction. Demonstrated problem-solving in dynamic environments with a track record of delivering results and adapting to changing needs. Skilled in communication, problem-solving, and maintaining high standards of customer satisfaction. Dependable and flexible, ensuring smooth operations and positive customer experiences.
Overview
8
8
years of professional experience
Work History
Bilingual Insurance Agent
Homeowners of America Insurance Company
04.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Sales Representative
Apple
04.2021 - 04.2022
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Claims Adjuster, Automobile and Casualty
Kemper
02.2020 - 04.2021
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Provided exceptional customer service during the claims process, addressing concerns promptly and empathetically.
- Maintained comprehensive records of all claims handled, ensuring easy reference for future needs.
Customer Service Representative
Atento
08.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Billing Customer Service Representative
Spectrum
03.2018 - 08.2019
- Guided customers through the payment process and account management.
- Maintained accurate records of customer interactions and transactions.
- Resolved discrepancies in billing statements and transactions.
- Followed up with customers to ensure satisfaction with billing resolutions.
- Assisted customers with billing inquiries and account issues.
Customer Service Representative
Teleperformance
08.2017 - 03.2018
- Participated in benefits vendor selection processes, contributing to cost-effective decisions that met organizational needs.
- Actively participated in continuous improvement efforts aimed at enhancing the overall efficiency of the Benefits Customer Service team''s operations.
Billing Customer Service Representative
Advance Call Center Technologies
02.2017 - 08.2017
- Maintained accurate records of customer interactions and transactions.
- Guided customers through the payment process and account management.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
Education
High School Diploma -
Harlingen High School South
Harlingen05.2017
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- Call center experience
- Multitasking and organization
- Empathy and patience
- Active listening
- Verbal and written communication
- Flexibility and adaptability
- Computer skills
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Insurance Agent
Homeowners of America Insurance Company
04.2022 - Current
Sales Representative
Apple
04.2021 - 04.2022
Claims Adjuster, Automobile and Casualty
Kemper
02.2020 - 04.2021
Customer Service Representative
Atento
08.2019 - 02.2020
Billing Customer Service Representative
Spectrum
03.2018 - 08.2019
Customer Service Representative
Teleperformance
08.2017 - 03.2018
Billing Customer Service Representative
Advance Call Center Technologies
02.2017 - 08.2017
High School Diploma -
Harlingen High School South
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