Angel Guardiola
Tampa
Summary
Dynamic and results-driven individual with diverse management experience in retail, healthcare, and security.
Overview
10
10
years of professional experience
Work History
Armed Security Patrol Officer
Signal Security
05.2025 - Current
- Conduct regular patrols to monitor and secure premises, responding promptly to incidents and emergencies.
- Assist in training and mentoring new patrol officers, promoting a culture of continuous improvement.
- Perform routine patrols to detect and prevent unauthorized activities and ensure public safety.
Coordinator of Operations
Signal Security
07.2024 - 05.2025
- Manage scheduling for approximately 160 employees.
- Handle client inquiries and provide timely resolutions to issues.
- Meet with current clients to receive feedback and improve services.
- Conduct regular audits and evaluations to maintain high standards of security service.
- Create operational procedures and policies to optimize team performance.
Patrol Branch Supervisor
Signal Security
09.2023 - 07.2024
- Supervise and coordinate the activities of patrol officers, ensuring adherence to company policies and procedures.
- Hold team meetings daily with employees.
- Develop and implement security strategies to enhance safety and operational efficiency.
- Conduct regular training sessions to improve team performance and maintain high standards of service.
Advanced Patrol Officer
Signal Security
12.2022 - 09.2023
- Conduct regular patrols to monitor and secure premises, responding promptly to incidents and emergencies.
- Assist in training and mentoring new patrol officers, promoting a culture of continuous improvement.
- Perform routine patrols to detect and prevent unauthorized activities and ensure public safety.
Utilization Management Representative
Anthem BCBS
12.2017 - 11.2021
- Respond to telephone and written inquiries from clients, providers and in house departments.
- Responsible for data entry of referral requests into the UM system in accordance with the plan certificate.
- Processes incoming requests for pre-certification and/or prior authorization.
Customer Service Manager
Walmart
12.2015 - 12.2017
- Lead and direct a team of 12-15 associates.
- Handle customer complaints and concerns.
- Delegate tasks and verify completion.
- Evaluate associate productivity.
- Teach and train associates on procedures and policies.
Education
High School -
Alonso High School
01-2016
Skills
- Team Leadership
- Bilingual (Fluent in Spanish)
- Law Enforcement Liaison
- Performance Management
- Risk Assessment
- Surveillance and Monitoring
- Emergency Procedures
- Documentation/Record Keeping
- Policy and Procedure Adherence
- Security Systems Management
- High Quality Customer Service
- Process Improvement
- Team Training
- Team Development
- Communication
- Leadership
- Quality Control & Accuracy
- Problem Solving
LANGUAGES
English (Fluent)
Spanish (Fluent)
Timeline
Armed Security Patrol Officer
Signal Security
05.2025 - Current
Coordinator of Operations
Signal Security
07.2024 - 05.2025
Patrol Branch Supervisor
Signal Security
09.2023 - 07.2024
Advanced Patrol Officer
Signal Security
12.2022 - 09.2023
Utilization Management Representative
Anthem BCBS
12.2017 - 11.2021
Customer Service Manager
Walmart
12.2015 - 12.2017
High School -
Alonso High School