Angel Prieto - Hadi
all things customer care
Phoenix,Arizona
Summary
I am hard-working , self motivated and reliable. I take pride in everything I do. I have been working in Customer Care for over 12 years. I have received a lot of personal awards and accomplishments during that time. I am dependable and hard-working. I strive to always do everything accuratly and on time. I am a fast learner and I am always eager to learn something new. I am excited to learn more about your company and everything it has to offer.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Waste Management Services
Phoenix, AZ
01.2022 - 10.2023
- Billing specialist
- Invoice, refunds and membership cost
- Schedule pick up or drop off of equipment
- Schedule service dates
- Maintained written verbal and telephonic communication between myself and other team members and customers.
- Communicated through email, chat and telephone.
- Maintain high satisfaction score by consistently resolving first call issue.
- Use multiple screens(4) and computer systems(7) to provide correct product information
- Multitask through various different screens while assisting customers concerns
- Data Entry
- New customer profile
- 100% remote /
- Etc...
Appointment Scheduling Specialist
LogistiCare (Ohio Care Scource)
Phoenix
04.2018 - 06.2021
- Maintain schedules for multiple departments
- Scheduled and confirmed non emergency appointments
- Contacted doctor's offices to confirm or reschedule appointments
- Contacted routing and/or dispatch to adjust.Or make any changes
- Verbal and written communication between different departments and customers
- First call resolution
- Maintain high customer satisfaction by proviring excellent knowledgeable customer care.
- Schedule Manager
- Navigated through several different screens .
- Data Entry
- Customer profile adjustment /set up
Education
Medical Assistant - Medical Assisting
Apollo Collage
Phoenix, AZ09.2008
High School Diploma - General
Ecadimie HS
Phoenix, AZ05.2007
Skills
- Data Entry
- Customer Advocate/Care
- Appointment Schedule
- Billing Specialist
- Order Entry
- Product Knowledge
- Written and Verbal Communication
- Multitask through multiple screens and programs
- Email, Chat Room and Telephonic Communication
- Organized
- Type 40 wpm
- MicroSoft
- Avya
- Etc
Timeline
Customer Service Advocate
Waste Management Services
01.2022 - 10.2023
Appointment Scheduling Specialist
LogistiCare (Ohio Care Scource)
04.2018 - 06.2021
Medical Assistant - Medical Assisting
Apollo Collage
High School Diploma - General
Ecadimie HS