Angel Prieto - Hadi
all things customer care
Phoenix,Arizona
Summary
I am hard-working , self motivated and reliable. I take pride in everything I do. I have been working in Customer Care for over 12 years. I have received a lot of personal awards and accomplishments during that time. I am dependable and hard-working. I strive to always do everything accuratly and on time. I am a fast learner and I am always eager to learn something new. I am excited to learn more about your company and everything it has to offer.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate
Waste Management Services
01.2022 - 10.2023
- Billing specialist
- Invoice, refunds and membership cost
- Schedule pick up or drop off of equipment
- Schedule service dates
- Maintained written verbal and telephonic communication between myself and other team members and customers.
- Communicated through email, chat and telephone.
- Maintain high satisfaction score by consistently resolving first call issue.
- Use multiple screens(4) and computer systems(7) to provide correct product information
- Multitask through various different screens while assisting customers concerns
- Data Entry
- New customer profile
- 100% remote /
- Etc...
Appointment Scheduling Specialist
LogistiCare (Ohio Care Scource)
04.2018 - 06.2021
- Maintain schedules for multiple departments
- Scheduled and confirmed non emergency appointments
- Contacted doctor's offices to confirm or reschedule appointments
- Contacted routing and/or dispatch to adjust.Or make any changes
- Verbal and written communication between different departments and customers
- First call resolution
- Maintain high customer satisfaction by proviring excellent knowledgeable customer care.
- Schedule Manager
- Navigated through several different screens .
- Data Entry
- Customer profile adjustment /set up
Education
Medical Assistant - Medical Assisting
Apollo Collage
Phoenix, AZ09.2008
High School Diploma - General
Ecadimie HS
Phoenix, AZ05.2007
Skills
- Data Entry
- Customer Advocate/Care
- Appointment Schedule
- Billing Specialist
- Order Entry
- Product Knowledge
- Written and Verbal Communication
- Multitask through multiple screens and programs
- Email, Chat Room and Telephonic Communication
- Organized
- Type 40 wpm
- MicroSoft
- Avya
- Etc
Timeline
Customer Service Advocate
Waste Management Services
01.2022 - 10.2023
Appointment Scheduling Specialist
LogistiCare (Ohio Care Scource)
04.2018 - 06.2021
Medical Assistant - Medical Assisting
Apollo Collage
High School Diploma - General
Ecadimie HS