Hi, I’m
L. M. Young
Customer Service Representative
Lehigh Acres,FL
Summary
Seeking Customer Service Rep role with 1 year of experience in enhancing customer satisfaction and complaint resolution. Excelled in developing customer relationship strategies and launching feedback programs, boosting loyalty by 27%. Proven ability to integrate service data with CRM software and swiftly address inquiries, reducing response times significantly.
Overview
8
years of professional experience
Work History
Safelite AutoglassFort Myers, FL
Customer Service Advocate
02.2023 - 07.2023
Job overview
- Quickly addressed and solved customer inquiries, reducing response time by 45%
- Proactively identified and resolved customer inquiries within one business day, leading to an increase in cost-savings of 37%
- Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%
Stateside BPOFort Myers, FL
Customer Service Representative
07.2020 - 01.2023
Job overview
- Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies
- Achieved significant increase in customer satisfaction through proactive customer service methods
- Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency
AloricaFort Myers, FL
Remote Customer Service Representative
01.2017 - 07.2020
Job overview
- Provided exemplary customer service to 90+ customers per month, resulting in a 25% improvement in customer satisfaction ratings
- Utilizing a customer feedback program that resulted in a 27% growth in customer loyalty
- Collaborated with product improvement teams to identify and recommend new and innovative products, leading to a 10% increase in revenue
Merits Health ProductsFort Myers , FL
Sales Support Technician
12.2023 - 10.2024
Job overview
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
Education
Riverdale High SchoolFort Myers, FL
Diploma
Skills
- Effective Communication
- Problem-Solving
- Active Listening
- Customer Relationship Management (CRM)
- Computer Literacy
- Empathy
- Time Management
- Patience
- Conflict Resolution
- Data Entry
- Call Center Software and Equipment
- Chat and Messaging Support
- Email Management and Etiquette
- Data Entry and Management
- Multitasking and Time Management
Timeline
Sales Support Technician
Merits Health Products
12.2023 - 10.2024
Customer Service Advocate
Safelite Autoglass
02.2023 - 07.2023
Customer Service Representative
Stateside BPO
07.2020 - 01.2023
Remote Customer Service Representative
Alorica
01.2017 - 07.2020
Riverdale High School
Diploma