Angel Hatcher
Columbia,United States
Summary
Customer Service Specialist with two years of experience in enhancing customer satisfaction through data-driven strategies and efficient problem-solving. Skilled in time management, data analysis, and communication, with a proven ability to streamline processes and improve service quality. Committed to leveraging analytical skills to drive continuous improvement in customer service operations.
Overview
3
3
years of professional experience
Work History
CVS OTC Customer service specialist
Alorica
11.2024 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Service Representative
Teleperformance
11.2023 - 09.2024
- Analyzed customer service data to identify and address customer service issues, resulting in improved customer experience
- Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints
- Created and maintained customer service reports that provided insights into customer service performance and customer feedback
- Developed customer service scripts that improved customer service representatives' ability to handle customer inquiries
Data Entry
Amazon
08.2022 - 08.2023
- Successfully identified and resolved data entry errors, resulting in improved data accuracy
- Conducted data entry and verification to ensure data accuracy and completeness
- Developed automated data entry processes that increased efficiency and accuracy
Education
High School Diploma -
West Florence High School
Florence07.2021
Skills
- Computer Skills
- Communication
- Multitasking
- Time Management
- Customer Service
- Data Entry
Timeline
CVS OTC Customer service specialist
Alorica
11.2024 - Current
Customer Service Representative
Teleperformance
11.2023 - 09.2024
Data Entry
Amazon
08.2022 - 08.2023
High School Diploma -
West Florence High School