Alexis Swinson
526 Mill Creek Rd Pinehurst,Texas
Summary
Motivated and dependable professional with experience in customer support, administrative tasks, and managing multiple responsibilities simultaneously. Skilled in communication, problem-solving, organization, and delivering excellent service in fast-paced environments. Adept at handling high volumes of inquiries, learning new systems quickly, and maintaining accuracy under pressure. Known for being reliable, adaptable, and highly focused on creating positive customer experiences. Eager to contribute to a team and help achieve company goals while providing exceptional support to clients.
Overview
7
7
years of professional experience
Work History
CVS OTC Health Solutions ( Temporary/Contract)
Alorica
12.2025 - 03.2026
- Handle high-volume inbound calls assisting members with OTC (Over-the-Counter) benefit orders and eligibility verification
- Educate members on plan benefits, covered products, and ordering procedures
- Process orders accurately while adhering to HIPAA and company compliance guidelines
- Navigate multiple systems including CVS platforms and member databases to document interactions
- Resolve escalated concerns related to shipping, billing, and product availability
- Coordinate with pharmacies and internal departments to ensure timely issue resolution
- Maintain quality assurance standards while meeting daily performance metrics (AHT, QA scores, attendance)
- Provide empathetic support to elderly and Medicare Advantage members
Customer Service Intake Specialist
Davita Dialysis
09.2024 - 09.2025
- Communicated daily with patients to answer questions, provide support, and address concerns calmly and professionally.
- Responded to patient requests and escalated issues to nurses or clinical staff when needed.
- Documented all interactions and treatment information accurately in multiple systems for reporting and continuity of care.
- Managed high-volume patient communication while maintaining compassion and professionalism.
- Helped de-escalate patient frustrations regarding wait times, discomfort, or scheduling issues.
- Worked closely with team members to ensure clear communication and seamless patient care.
Patient Transporter
HCA Healthcare
01.2024 - 06.2024
- Interacted with patients and staff continuously, answering questions and providing reassurance throughout transport.
- Communicated delays, schedule changes, and updates to patients and care teams.
- Handled difficult or anxious patients with patience and empathy, escalating concerns when appropriate.
- Documented transport details accurately for auditing and workflow reporting.
- Collaborated with nurses, providers, and support departments to resolve issues efficiently.
- Maintained professionalism and composure in a fast-paced hospital environment.
- Handled high-volume phone and service requests while resolving customer concerns.
- Entered and updated customer information and documented all interactions.
Behavioral Technician
Success On The Spectrum
01.2023 - 07.2023
- Provided supportive, clear communication to children and families during behavioral sessions.
- Documented session details and updates with accuracy for reporting and review.
- Addressed concerns from parents calmly, escalating issues to supervisors as needed.
- Maintained consistent communication with supervisors regarding progress, challenges, and needs.
- Followed structured procedures and adapted quickly as situations changed.
- Worked under pressure while staying focused and solution-oriented.
- Assisted patients and customers with issues and concerns, providing clear solutions and support.
- Documented call-related and interaction information for auditing and reporting.
- Updated patient/customer information across multiple systems to ensure accuracy
Sales Administrator
228 Couture Fashion
08.2019 - 01.2023
- Handled 60+ high-volume customer communication via phone, text, and in-person interactions.
- Resolved customer questions, concerns, order issues, and product inquiries with professionalism.
- Processed payments and updated customer information across multiple systems.
- Documented communication and order updates accurately for reporting purposes.
- Collaborated with management to improve customer experience and address recurring issues.
- Handled 60+ customer inquiries daily regarding orders, service issues, and account updates.
- Upsold products and assisted customers with new or enhanced services.
Education
Bachelor of Science -
Western Governors University
05-2027
Skills
- Phone-Based Support
- Call Documentation & Data Entry
- Updating Customer Information
- Strong Computer Navigation Skills
- Multi-System / Dual-Monitor Navigation
- Microsoft Office (Word, Excel, Outlook)
- Listening & Comprehension Skills
- Problem Solving & Issue Resolution
- Customer-Oriented Communication
- Fast-Paced Workflow Management
- Accurate Record Updating
- Time Management & Multitasking
- Team Collaboration & Communication
Timeline
CVS OTC Health Solutions ( Temporary/Contract)
Alorica
12.2025 - 03.2026
Customer Service Intake Specialist
Davita Dialysis
09.2024 - 09.2025
Patient Transporter
HCA Healthcare
01.2024 - 06.2024
Behavioral Technician
Success On The Spectrum
01.2023 - 07.2023
Sales Administrator
228 Couture Fashion
08.2019 - 01.2023
Bachelor of Science -
Western Governors University