Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dajah Wiggins

Spring

Summary

Patient-focused Customer Care Specialist with 4 years of experience providing support in healthcare settings and remote environments. Skilled in scheduling, patient education, and resolving inquiries through phone, email, and chat. Known for delivering compassionate service, maintaining HIPAA compliance, and using digital systems to ensure accurate records and smooth patient experiences.

Overview

3
3
years of professional experience

Work History

Remote Patient Care Coordinator CVS Health Virtual

CVS
05.2024 - 08.2025
  • Delivered excellent patient experiences and direct care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Taught patients and families to use at-home medical equipment.

Costumer Support Specialist

Amazon Virtual Customer Service
01.2023 - 04.2024
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
  • Tested new software and hardware prior to deployment.
  • Configured and tested new software and hardware.

Customer Service Representative

Burlington
06.2022 - 12.2022
  • Responded to customer requests for products, services, and company information.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Maintained up-to-date knowledge of product and service changes.

Education

Aldine High School
Houston, TX
05-2022

Skills

  • Multi-channel customer support (phone, email, chat)
  • Patient scheduling and telehealth platform navigation
  • HIPAA-compliant data entry
  • Conflict resolution & problem solving
  • CRM systems (Salesforce, Zendesk)
  • Strong communication & time management

Timeline

Remote Patient Care Coordinator CVS Health Virtual

CVS
05.2024 - 08.2025

Costumer Support Specialist

Amazon Virtual Customer Service
01.2023 - 04.2024

Customer Service Representative

Burlington
06.2022 - 12.2022

Aldine High School

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