Hilda Ologe
Manchester,USA
Summary
Compassionate, member-focused support professional with strong experience in call centers, healthcare coordination, dental/medical office operations, and multi-channel communication. Known for building trust with members, simplifying complex information, and delivering empathetic service. Skilled in dynamic environments, HIPAA compliance, and supporting diverse populations with professionalism and care.
Overview
9
9
years of professional experience
Work History
Dental Coordinator (Remote)
MTI America
05.2025 - Current
- Managed support for injured workers by addressing dental claims and authorization challenges to ensure seamless service delivery.
- Engaged with adjusters, dental providers, employers, and injured workers to streamline the approval process for treatment coordination.
- Educated injured workers on dental procedures and claim processes to enhance understanding and satisfaction.
- Maintained comprehensive and compliant dental records to support efficient claims processing.
- Optimized processes to ensure timely handling of dental workers’ compensation cases in fast-paced environments.
Lead Call Center Dispatcher (Overnight)
Centra-Larm
12.2023 - 10.2025
- Managed high-volume inbound and outbound call operations while documenting interactions in real time.
- Facilitated calm and clear communication during urgent and escalated situations.
- Established strong relationships with customers and technicians to facilitate swift issue resolution.
- Executed multi-tasking across various systems to ensure adherence to accuracy and response standards.
- Exhibited resilience and adaptability while managing operations in a 24/7 environment.
Operations Manager (Remote)
H&J House
09.2019 - 12.2023
- Facilitated hiring processes to ensure smooth operations. Organized schedules to optimize team productivity. Assisted in managing employee workflows for efficient task completion.
- Oversaw maintenance of staff and contractor records to ensure accuracy and compliance.
- Enabled effective remote team communication and streamlined performance tracking processes.
- Adjusted strategies to align with shifting priorities in a dynamic organizational environment.
Dental Office Manager
Dr. Capricorn
07.2016 - 08.2019
- Managed daily office operations, including scheduling and patient communications.
- Clarified insurance procedures, requirements, and coverage details to patients.
- Oversaw billing, insurance verification, and authorization workflows for workers' compensation claims.
- Ensured accuracy of documentation and facilitated onboarding and training activities.
- Guaranteed adherence to confidentiality protocols and quality service standards.
Education
B.S. - Business Administration
Southern New Hampshire University
West African Senior School Certificate Examination - undefined
Greater Access School
Skills
- Member support
- Call center operations
- Empathy & rapport building
- Multi-channel communication (phone, chat, email)
- HIPAA compliance
- Benefits explanation
- Problem resolution
- Scheduling & coordination
- Documentation
- Adaptability
- Microsoft Office
- EHR systems
- High-volume multitasking
- Outlook
- Excel
- Customer service
- Time management
- Remote systems
- Documentation accuracy
- Confidentiality
Timeline
Dental Coordinator (Remote)
MTI America
05.2025 - Current
Lead Call Center Dispatcher (Overnight)
Centra-Larm
12.2023 - 10.2025
Operations Manager (Remote)
H&J House
09.2019 - 12.2023
Dental Office Manager
Dr. Capricorn
07.2016 - 08.2019
B.S. - Business Administration
Southern New Hampshire University
West African Senior School Certificate Examination - undefined
Greater Access School