Open To Work
JENNIFER MCCLATCHY
S3 Shared Service Solutions LLC
Fairfield,Tx
Work Preference
Desired Job Title
Member Service Representative (MSR) RemoteCustomer Service Representative (CSR) RemoteFront Desk Manager Onsite
Work Type
Full Time
Location Preference
Remote
Important To Me
Career advancementCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchStock Options / Equity / Profit Sharing
9
years of professional experience
Dedicated professional with over nine years in customer service, data entry and administrative support. Committed to fulfilling company goals and expectations. Expert knowledge in problem-solving, time-management, multitasking and great written and verbal communication skills using active listening to effectively assist consumers and consumers' and clients' needs.
Diligent Data Entry Administrator with background in data management and administrative support. Proven track record of maintaining accurate records and streamlining data processes. Demonstrated proficiency in data entry and database management, ensuring efficient and error-free operations.
Work History
Member Service Representative (MSR) Remote
11 Months- Provided high-quality customer service/data entry utilizing strong organizational skills, active listening with verbal and written communication while adhering to protection and confidentiality of members accounts and abiding by policies, procedures and quality assurance performance metrics.
- Provided remote services to members of Bellco, Fourleaf & SECU Credit Unions
- Managed processing of debit and credit card transactions
- Supported members with their general banking inquiries
- Delivered high-quality customer service and accurate data entry by utilizing strong organizational skills and active listening, ensuring protection and confidentiality of member accounts in compliance with policies and quality assurance metrics.
Customer Service Representative (CSR) Remote
3 Years 5 Months- Assisted Texas residents in managing snap and medicaid benefits at The Texas Health and Human Services Commission.
- Coordinated with departments to resolve escalated calls efficiently, ensuring customer satisfaction
- Conducted quality assurance call audits to assess compliance and service quality
- Performed weekly QA reports on call reviews for 22 employees, adhering to established guidelines
Front Desk Manager Onsite
4 Years 11 Months- Executed front desk operations to deliver exceptional customer service
- Handled daily administrative tasks and addressed guest issues to enhance satisfaction
- Coordinated reservation scheduling and fostered positive guest relations
- Led team of eight in daily operations
Education
Certificate - General Academics, Nursing
Two year Certificate Nursing
High School Diploma
Skills
Data entry
CRM Management
Quality assurance
Data Analysis
Microsoft Office
Documentation
Customer service
Member Support
Organization
Time management
Verbal communication
Active Listening
Problem solving
Teamwork
Multitasking
Attention to detail
Performance Review
Timeline
Member Service Representative (MSR) Remote
S3 Shared Service Solutions LLC
07.2025 - 06.2026Read More
Customer Service Representative (CSR) Remote
Maximus Inc.
01.2022 - 06.2025Read More
Front Desk Manager Onsite
Hampton Inn & Suites
01.2017 - 12.2021Read More
TEAGUE HIGH SCHOOL
High School Diploma
Read More
MCLENNAN COMMUNITY COLLEGE
Certificate from General Academics, Nursing
Read More