Kyler Williams
Syracuse
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
7
7
years of professional experience
Work History
Member Service Representative remote
AAA Western & Central NY
Syracuse
12.2022 - 04.2026
- Processed membership applications and renewals efficiently and accurately.
- Provided exceptional customer service in person and over the phone.
- Sales
- Emailing and chat with AAA members either renewing or just joining AAA
- Helping to provide services for members broken down on the road.
- Setting students up with membership deals and benefits
Customer Service Representative remote
Wex Inc.
DeMotte
03.2020 - 11.2023
- Resolved complaints through effective communication and problem-solving skills.
- Documented customer interactions
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Calls averaged to 100 a day frequently inbound calls.
- Customer service representative for Verizon
Customer Service Representative
GC Services
Lakeland
01.2019 - 02.2020
- Assisted customers with inquiries using effective communication skills.
- Processed transactions accurately and efficiently in a fast-paced environment.
- Resolved issues by following established procedures and guidelines.
Education
Salem High School
Conyers, GASkills
- Membership management
- Customer relationship management
- Sales techniques
- Complaint resolution
- Customer service
- Data entry
- Typing
Timeline
Member Service Representative remote
AAA Western & Central NY
12.2022 - 04.2026
Customer Service Representative remote
Wex Inc.
03.2020 - 11.2023
Customer Service Representative
GC Services
01.2019 - 02.2020
Salem High School