Elyana Nauretz
Kaiser Permanente
Spokane,WA
1
Language
14
years of professional experience
Dedicated and bilingual (English/Spanish) healthcare professional with experience in patient services, medical office administration, and high-volume customer support. Skilled in patient registration, appointment scheduling, insurance verification, electronic health records, and resolving complex customer inquiries with accuracy and professionalism. Recognized for strong communication, exceptional organizational skills, and the ability to thrive in fast-paced environments while maintaining detailed documentation and delivering outstanding service. Adaptable, dependable, and committed to providing compassionate support to patients and healthcare members.
Work History
Healthcare Member Service Representative (remote)
1 Month- Provided member support through effective communication and problem-solving techniques.
- Performed daily administrative tasks to maintain accuracy in member account records.
- Conducted training sessions for new representatives to boost team performance and service quality.
- Developed and applied process enhancements to improve member service operations.
- Delivered outstanding service by actively listening to member needs and suggesting suitable solutions.
- Assisted a large number of customers daily with a positive demeanor and commitment to satisfaction.
- Improved customer satisfaction by promptly addressing inquiries and resolving concerns.
- Maintained quality service by following company policies and standards in member interactions.
- Verified customer identities and documentation for compliant transaction processing.
- Supported members in account management by updating personal details and setting up automated payments.
- Processed transactions accurately while ensuring documentation was proper and timely.
- Addressed complaints with prompt and courteous service to maintain a professional reputation.
- Built strong relationships with members through genuine conversations and commitment to their financial wellbeing.
- Guided members in resolving account service and system issues by educating them on necessary forms and technical processes.
Stay at home mother
6 Years 3 MonthsADMINISTRATIVE ASSISTANT/HR ASSISTANT
1 Year 1 Month- Assisted with daily HR operations and functions including employee classification and onboarding processes.
- Supported team members in maintaining accurate employee records. Helped coordinate training sessions and employee engagement activities.
- Facilitated clerical and administrative functions to enhance efficiency for human resource manager.
- Managed compilation and updating of employee records to ensure accuracy and compliance.
- Streamlined documentation processes and generated comprehensive reports on personnel activities.
- Assisted in organizing HR projects, including meetings, training sessions, and luncheons. Coordinated logistics to support team engagement and development.
- Facilitated communication among participants to ensure smooth execution.
- Managed employee inquiries related to human resource policies and regulations.
- Facilitated candidate communications and orchestrated interview scheduling.
- Facilitated candidate sourcing and database updates for recruitment efforts.
- Assisted with daily administrative tasks including data entry, managing emails, distributing mail, photocopying, scanning, and faxing documents.
- Assisted financial department with various tasks as needed. Supported accounts receivable processes using QuickBooks and Microsoft Excel.
- Provided administrative help to ensure smooth operations.
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
2 Years 8 Months- Assisted with accounts receivable tasks for district operations. Supported basic bookkeeping processes and balanced cash receipts, petty cash, and bank deposits.
- Managed general ledger activities and monitored incoming payments. Handled high volumes of phone calls and emails.
- Conducted data entry and organized filing systems. Processed documents such as invoices and purchase orders. Balanced cash drawer daily.
- Sorted and distributed mail. Created and managed service orders for meter and construction departments.
- Provided assistance to various departments as needed. Facilitated billing processes by calculating utility bills.
CUSTOMER SERVICE REPRESENTATIVE
1 Year 5 Months- Assisted customers with inquiries and bilingual interpretations via telephone.
- Researched customer account histories to provide accurate information.
- Managed billing tasks, including setting up new accounts and calculating utility bills.
- Supported general accounting functions, focusing on accounts receivable. Handled general office duties such as filing, data entry, and operating office equipment.
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
2 Years 6 Months- Checked patients in and out.
- Collected copays.
- Managed and verified health insurance information.
- Assisted with understanding HMO and PPO plans.
- Verified medical benefits.
- Answered phone calls.
- Scheduled appointments.
- Utilized email, word processing, and PowerChart.
- Applied knowledge of medical terminology, coding, and billing.
Education
Associate of Arts - GENERAL EDUCATION
Skills
Customer service
Computer skills
Administrative support
Documentation and recordkeeping
Scheduling and calendar management
Data entry
Office administration
Clerical support
Database entry
Languages
Fluent in English and Spanish
Timeline
Healthcare Member Service Representative (remote)
Kaiser Permanente
07.2026 - CurrentRead More
Stay at home mother
03.2020 - 06.2026Read More
ADMINISTRATIVE ASSISTANT/HR ASSISTANT
PERCEPTYX INC.
01.2019 - 02.2020Read More
ACCOUNTS RECEIVABLE/CUSTOMER SERVICE
RAINBOW MUNICIPAL WATER DISTRICT
03.2016 - 11.2018Read More
CUSTOMER SERVICE REPRESENTATIVE
RANCHO FAMILY MEDICAL GROUP
10.2014 - 03.2016Read More
FRONT OFFICE/ADMINISTRATIVE ASSISTANT
RANCHO FAMILY MEDICAL GROUP
04.2012 - 10.2014Read More
PALOMAR COLLEGE
Associate of Arts from GENERAL EDUCATION
Read More