Donald Emeh
Houston,TX
Summary
Dynamic Lead Clinical Data Manager with a proven track record, excelling in data management and project oversight. Adept at database design and effective communication, I ensure data integrity and compliance while fostering collaboration across teams. Recognized for enhancing study quality and efficiency through meticulous planning and problem-solving skills.
Overview
4
4
years of professional experience
Work History
CVS/AETHNA OTC HEALTH SOLUTION MEMBER CALL REP
CVS/caremark
11.2023 - Current
- Recognized and documented trends in customer calls to facilitate process improvements.
- Updated customer records in CRM to document interactions.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Interpreted, audited and reconciled reports for accuracy or completeness.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Identified and resolved discrepancies and errors in customer accounts.
Clinical Data Analyst
Foster International
10.2021 - 12.2024
- Incorporated quality improvement and safety-enhancing methodologies and tools to improve workflow processes,
- Operated computer-based systems to retrieve and store information and records.
- Applied knowledge, data, information and workflow to develop evidence-based models for health information technology solutions.
- Developed and updated health information systems and interfaces.
- Evaluated and optimized clinical software, applying established and end-user feedback.
- Ran quality metrics reports to maintain high standards of virtual care.
- Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
- Led, facilitated, and attended focus groups and meetings to strategize workflow issues.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Consulted professional standards of care, scientific evidence and practice to evaluate health care programs.
- Employed methods of identifying information, business and technical requirements to meet user complex and unique health information and technology needs.
- Served as liaison between end-users and health IT team.
Education
Bachelor of Arts - Law
Lagos State University
Lagos08-2002
Skills
- Strong communication skills
- Detail-oriented analytical skills
- Clinical research
- Data reporting
- Database design
- Clinical documentation
- Good clinical practice
- Project Management
- HIPAA and HITECH requirements
- Revenue cycle management
- Verbal and written communication
- Customer service
- Call center customer service
- Account security
- Complaint resolution
- CRM software
Therapeutic area
Oncology
Cardiovascular
Neurology
Opthalmology
Infectious diseases
Systems and softwares
EDC database: Medidata Rave, Oracle Clinical, IBM and Veeva Vault
Microsoft office applications: Word, Excel, Power point, Teams
Project Management tools: Microsoft Project, Jira
Timeline
CVS/AETHNA OTC HEALTH SOLUTION MEMBER CALL REP
CVS/caremark
11.2023 - Current
Clinical Data Analyst
Foster International
10.2021 - 12.2024
Bachelor of Arts - Law
Lagos State University