Angel Hathaway
Searsport,ME
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Hardworking and reliable, Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Toziersfamilymarkets
Searsport, ME
03.2023 - Current
- Provided customer service by answering questions about deli items and prices.
- Ensured that all food safety regulations were followed at all times.
- Checked equipment on a daily basis to ensure proper functioning.
- Prepared sandwiches, salads, soups, and other foods as requested by customers.
- Cleaned work areas including counters, floors, shelves, coolers.
- Restocked supplies such as paper goods and condiments as needed.
- Trained new employees on company policies and procedures related to the deli department.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Deli
Hannaford
Belfast, ME
08.2022 - 02.2023
- Greeted customers in a friendly and professional manner.
- Organized deli shelves, stocked product, rotated products according to expiration date.
- Provided customer service by answering questions about deli items and prices.
- Ensured that all food safety regulations were followed at all times.
- Checked equipment on a daily basis to ensure proper functioning.
- Performed regular maintenance checks on refrigeration units to maintain optimal temperature levels.
- Trained new employees on company policies and procedures related to the deli department.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Sliced meats and cheeses and weighed deli items for customers.
Medical Assistant
North Shore Physicians Group
Ipswich, MA
08.2019 - 08.2022
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Education
Certification - Medical Assisting
Northern Essex Community College
Haverhill, MA06.2019
High School Diploma -
Salem High School
Salem, NH06.2018
Bachelor of Science - Biology
Husson University
Bangor, MESkills
- Clear Communication
- Critical Thinking
- Multitasking and Prioritization
- Time Management
- Appointment Scheduling
- Inventory and Supply Management
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Certification
- Clinically Certified Medical Assistant
Timeline
Associate
Toziersfamilymarkets
03.2023 - Current
Deli
Hannaford
08.2022 - 02.2023
Medical Assistant
North Shore Physicians Group
08.2019 - 08.2022
Certification - Medical Assisting
Northern Essex Community College
High School Diploma -
Salem High School
Bachelor of Science - Biology
Husson University
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