Angel Hemby
Raleigh,NC
Summary
Dynamic Revenue Cycle Specialist with proven expertise in claims processing and customer service. Skilled in analytical problem solving and teamwork, driving efficiency and customer satisfaction in fast-paced environments. Committed to maintaining HIPAA compliance and ethical standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Revenue Cycle Specialist
Fastmed Urgent Care
Remote
07.2022 - Current
- Analyzed patient billing inquiries to resolve discrepancies and enhance customer satisfaction.
- Streamlined claims processing by identifying inefficiencies and implementing corrective measures.
- Collaborated with healthcare providers to ensure accurate coding and documentation for optimal reimbursements.
- Coordinated with insurance providers to ensure timely claim submissions and payment resolutions.
Customer Service Team Lead Part -time
Food Lion
Raleigh, NC
10.2019 - 06.2022
- Supervised daily cashier operations, ensuring efficient service and adherence to company policies.
- Managed cash register functions, including balancing drawers and processing transactions accurately.
- Resolved customer inquiries and complaints effectively, enhancing overall customer satisfaction.
- Developed scheduling strategies to optimize staff coverage during peak hours.
- Trained and mentored new cashiers, fostering a collaborative team environment.
Care Coordinator
One All Medical
Remote
09.2021 - 04.2022
- Collaborated with healthcare providers to ensure seamless communication and continuity of care.
- Coordinated schedules for multiple departments, ensuring optimal resource allocation and timely project completion.
- Developed and implemented scheduling processes to enhance operational efficiency across teams.
Customer Service Team Lead
Unemployment Insurance
Remote
04.2020 - 09.2021
- Managed daily customer inquiries, ensuring timely and effective resolutions.
- Trained and mentored team members on best practices in customer service
- Monitored team performance, providing feedback to drive individual development.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
Benefits Specialists
Trailcard
Cary
08.2018 - 11.2019
- Analyzed patient billing inquiries to resolve discrepancies and enhance customer satisfaction.
- Streamlined claims processing by identifying inefficiencies and implementing corrective measures.
- Collaborated with healthcare providers to ensure accurate coding and documentation for optimal reimbursements.
- Coordinated with insurance providers to ensure timely claim submissions and payment resolutions.
Education
High School Diploma -
Athens Drive High School
06.2012
Skills
- Claims review
- Claims processing proficiency
- HIPAA compliance
- Professionalism and ethics
- Analytical problem solving
- Collecting payments
- Teamwork and collaboration
- Customer service
- Multitasking
Certification
Certified Medical Administrative Assistant (CMAA), NHA, 2025
Timeline
Revenue Cycle Specialist
Fastmed Urgent Care
07.2022 - Current
Care Coordinator
One All Medical
09.2021 - 04.2022
Customer Service Team Lead
Unemployment Insurance
04.2020 - 09.2021
Customer Service Team Lead Part -time
Food Lion
10.2019 - 06.2022
Benefits Specialists
Trailcard
08.2018 - 11.2019
High School Diploma -
Athens Drive High School