Angel Hernandez
Queens
Summary
Enthusiastic, communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Experienced with radiographic imaging and patient care in clinical settings. Utilizes technical skills to perform diagnostic procedures and ensure patient comfort. Knowledge of safety protocols and imaging technology to support accurate diagnosis.
Qualified Technician with solid foundation in radiographic techniques and patient care. Proven ability to assist in diagnostic imaging procedures and maintain sterile environment. Demonstrated skills in operating imaging equipment and providing compassionate patient support.
Overview
11
11
years of professional experience
Work History
Skilled waiter
Hana Asian Bistro
Queens
12.2015 - 03.2020
- With diverse F&B experience and a passion for the server profession
- Proficient in sequence-of-service best practices; quickly memorize menus, daily specials and restaurant schematics; and efficiently manage assigned tables within busy settings
- Excelled as a server in a variety of fine dining, casual dining and entertainment venues
- Team player and proactive approach to improving processes, increasing revenues and resolving customer issues with experience.
- Provided exceptional customer service, ensuring a positive dining experience for patrons.
- Processed payments accurately, maintaining cash handling integrity.
Patient Service Representative
Jamaica Hospital
Richmond Hill, New York
09.2022 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Referred patients to appropriate professionals and services.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Provided helpful assistance by anticipating and responding to needs of patients and family members.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge
- Facilitated patient check-in and scheduling using electronic health record systems.
- Managed patient inquiries and concerns, ensuring timely resolution and satisfaction.
- Trained new staff on office procedures and customer service protocols to enhance team efficiency.
- Maintained accurate patient records while ensuring compliance with HIPAA regulations and confidentiality standards.
Internship Student
REI Research Commity for BMCC
New York
07.2021 - 09.2021
- Completed thorough research into different topics and prepared reports detailing information obtained and relevant insights
- Compiled, modeled and reported on data for senior staff
- Supported projects by keeping files organized, sharing communications and preparing spaces for meetings
- Improved team operations by offering suggestions backed up by available data
- Worked well in team environment as well as independently
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day
- Provided assistance to others to complete tasks on time
- Worked alongside senior team members to learn related job tasks and roles
- Participated in weekly staff meetings and team building events.
Medical records
Park West Radiology
New York
07.2015 - 11.2015
- Cleaning up mail room department by organizing films and CD
- Mailed out films and cd's upon patient's request
- Program system used RAD, EPIC, RIS
- Obtained information by contacting appropriate personnel or patients.
Registration
Lenox Hill Radiology
Queens, NY
10.2020 - 03.2023
- Streamlined event registration process, resulting in shorter wait times and increased customer satisfaction.
- Enhanced tournament efficiency by streamlining registration processes and organizing schedules.
- Screened MRI/CT patients prior to exams
- Called patients day before exams to reiterate preparations needed
Education
Associate of Science - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYSome College (No Degree) - Psychology
Borough of Manhattan Community College of The City University of New York
New York, NYHigh School Diploma - Business
J.H.S, Goddard
Queens, NY06-2015
Skills
- Clerical support
- Bilingual
- Telephone etiquette
- Customer service
- Strong multitasking
- Familiar with Medical software (EHR,RIS,EPIC)
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Medical terminology
- Office administration
- Medical insurance
Timeline
Patient Service Representative
Jamaica Hospital
09.2022 - Current
Internship Student
REI Research Commity for BMCC
07.2021 - 09.2021
Registration
Lenox Hill Radiology
10.2020 - 03.2023
Skilled waiter
Hana Asian Bistro
12.2015 - 03.2020
Medical records
Park West Radiology
07.2015 - 11.2015
Some College (No Degree) - Psychology
Borough of Manhattan Community College of The City University of New York
High School Diploma - Business
J.H.S, Goddard
Associate of Science - Psychology
Borough of Manhattan Community College of The City University of New York