Angel Hernandez
CARPENTERSVILLE,IL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Prep cook position. Ready to help team achieve company goals.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Pro Front Desk Receptionist
09.2024 - 03.2025
- Greeted and welcomed clients, ensuring a positive first impression of the company.
- Managed multiple phone lines and directed calls to appropriate staff efficiently.
- Scheduled appointments and maintained a calendar for the front desk staff.
- Processed transactions efficiently and accurately.
- Communicated with clients and staff professionally and courteously.
- Enhanced client onboarding experience by maintaining a welcoming and organized front desk environment.
- Assisted customers with product information and selecting suitable items.
- Kept the front desk area clean and organized.
Fire bar Grill - Host
06.2022 - 05.2025
- Managed reservations and coordinated waitlists efficiently.
- Assisted guests by providing information and answering inquiries.
- Trained new hosts on procedures and guest service standards.
- Handled guest concerns and resolved issues to ensure satisfaction.
- Maintained a clean and organized host stand area, including wiping down and sanitizing surfaces.
- Managed incoming calls during busy shifts.
- Offered seating options and special accommodations to customers.
- Ensured a positive first impression of the restaurant through friendly and professional greetings.
Education
Dundee Crown High School
Carpentersville, IL05-2026
Associate of Arts - Pastry Arts
Elgin Community College
Elgin, IL11-2028
Skills
- Reservation management
- Appointment scheduling
- Point of sale management
- Customer engagement
- Guest satisfaction
- Effective communication
- Telephone etiquette
- Conflict resolution
- Team collaboration
- Multitasking proficiency
- Office organization
- Problem-solving techniques
- Proactive customer service
- Positive demeanor
Certification
- Food Handler Certification
- BASSET Certification
Languages
English
Spanish
Timeline
Pro Front Desk Receptionist
09.2024 - 03.2025
Fire bar Grill - Host
06.2022 - 05.2025
Dundee Crown High School
Associate of Arts - Pastry Arts
Elgin Community College