Summary
Overview
Work History
Education
Skills
Accomplishments
Recipient of the MGM President's Award.
Timeline
Generic

Linda Kryzneski

Henderson

Summary


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

  • Assisted casino hosts with hotel reservations, dinner bookings, and transportation arrangements.
  • Handled high-end event eligibility confirmations, ensuring guest satisfaction.
  • Managed inter-office communications regarding reservations and events.
  • Provided ushering services, including ticket scanning and crowd control.
  • Supported box office operations by resolving customer disputes diplomatically.
  • Revised Work History Statements

Casino Host Services Specialist

MGM Grand Hotel and Casino
07.2021 - Current
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.

Casino Marketing Specialist /Office Administrative Assistant

MGM Grand Hotel and Casino
06.2004 - 03.2020


  • Streamlined communication processes, leading to improved collaboration between departments.
  • Collaborated with creative teams to book reservations, planning and scheduling requests especially for the CEO's done in a timely manner.
  • Boosted lead generation through the creation of engaging content for social media platforms.

Education

High School Diploma -

Paramus High School
Paramus, NJ
06.1987

Associate of Arts - Commercial And Advertising Art

Art Institute of Philadelphia
Philadelphia, PA
06.1988

Skills

  • Customer Service Expertise
  • Reservation Management
  • Communication Skills
  • Team Collaboration
  • Problem-Solving Abilities
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Customer service
  • Time management
  • Attention to detail
  • Flexible and adaptable

Accomplishments

Ambassador of the Courtesy from the Las Vegas Chamber of Commerce.

Star of the Month and AAA 5 Diamond Award.

Recipient of the MGM President's Award.

Presented for quality and service excellence recognizing my dedication and outstanding performance. 

Timeline

Casino Host Services Specialist

MGM Grand Hotel and Casino
07.2021 - Current

Casino Marketing Specialist /Office Administrative Assistant

MGM Grand Hotel and Casino
06.2004 - 03.2020

High School Diploma -

Paramus High School

Associate of Arts - Commercial And Advertising Art

Art Institute of Philadelphia

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