Wendy Whybrew
Yadkinville,NC
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance efficiency and client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hand and Stone Massage and Facial Spa
02.2023 - Current
- Manage opening, mid-shift, and closing procedures with accuracy and consistency
- Handle deposits, count drawers, and maintain daily financial logs
- Answer multi-line phones, schedule appointments, and manage high-volume client check-ins
- Provide exceptional customer service while resolving client concerns and conflicts professionally
- Prepare hot towels and assist therapists with treatment room needs
- Maintain a clean, organized workspace including laundry, retail stocking, mopping, and sweeping
- Monitor inventory and restock supplies proactively
- Support spa operations with any additional tasks that ensure smooth daily workflow
- Hand and Stone Massage and Facials Spa-Clemmons, NC
- Computer & Technical Skills:
- Proficient with booking and scheduling software (Mindbody, Zenoti systems)
- Comfortable learning new platforms quickly and working in fast-paced digital environments
- Strong data entry accuracy and fast typing speed
- Experienced with email communication, digital filing, and customer management systems
- Skilled with Microsoft Office (Word, Excel, Outlook) and Google Workspace
- Ability to multitask between phone, computer, and in-person clients seamlessly
Director of Out of School Time
Yadkin County Schools
04.2019 - 03.2021
- Opened and closed the program daily, ensuring a safe and structured environment
- Created and implemented weekly lesson plans and organized activity centers
- Assisted students with homework and provided additional academic support
- Managed tuition payments, handled deposits, and maintained accurate financial records
- Supervised and led staff members, providing guidance and support as needed
- Maintained student discipline, including writing reports and issuing suspensions when required
- Ensured all children felt welcomed, comfortable, and engaged throughout the day
- Planned and facilitated group games, activities, and enrichment projects
- Provided full-day care during the 2020 COVID shutdown, managing children for up to 12 hours a day
- Maintained a clean, organized classroom and workspace
- Monitored for allergies, safety concerns, and potential accidents, responding quickly and appropriately
- Communicated with parents, staff, and administration to support student needs and program goals
- Yadkin County Schools-Yadkinville, NC
Group Lead
Yadkin County Schools
04.2018 - 04.2019
- Supervised and led groups of students during daily activities
- Maintained a safe and positive environment for all children
- Organized learning centers and prepared materials
- Assisted students with homework and classroom tasks
- Ensured cleanliness of activity areas and promoted good habits
- Monitored behavior and supported social and emotional development
- Yadkin County Schools-Yadkinville, NC
Front Desk Receptionist
University Dental Associates
01.2013 - 01.2014
- Checked patients in and out and managed front desk flow
- Handled billing, insurance verification, and processing claims
- Scheduled appointments and maintained accurate patient records
- Provided customer service to patients in person and over the phone
- Kept the front office neat, organized, and presentable at all times
- Supported dentists and staff with administrative tasks as needed
- University Dental Associates-Winston-Salem, NC
Education
EDU 119 Certificate - Intro to Early Childhood
Surry Community College
Surry County, NC08.2019
High school diploma - undefined
Forbush High School
East Bend, NC06.2012
Skills
- Proficient in multi-line phone systems
- Quick learner
- Customer service expertise
- Relationship building
- Proficient in Windows operating system
- Childcare management
- Fundraising expertise
- Proficient in Google Docs
- Customer service expertise
- Consistently prioritizes task completion
- Skilled in operating computer systems
- Inventory control
- Restaurant experience
- English
- First aid
- Heavy lifting
- Social media management
- Dental office experience
- Effective time management
- Client communication
- Office management
- Client invoicing
- Mobile devices
- Goal setting
- Issues resolution
- Typing
- Verbal and written communication
- Effective leadership
- Sales expertise
Certification
- NCECC Present
- EDU 119
- Early Childhood Education August 2019 to Present
- Introduction to Early Childhood Education
- CPR Certification
- First Aid Certification
- Childcare Certification
- Driver's License
Languages
English - Expert
Timeline
Hand and Stone Massage and Facial Spa
02.2023 - Current
Director of Out of School Time
Yadkin County Schools
04.2019 - 03.2021
Group Lead
Yadkin County Schools
04.2018 - 04.2019
Front Desk Receptionist
University Dental Associates
01.2013 - 01.2014
High school diploma - undefined
Forbush High School
EDU 119 Certificate - Intro to Early Childhood
Surry Community College