Angel Himbry
Newport News,VA
Summary
Highly-organized Instructional Administrative Assistant with 5 years of experience in educational office support. Proficient in scheduling, records maintenance and correspondence. Well-versed in use of Word, Excel and powerpoint with strong knowledge of computer fundamentals.
Overview
9
9
years of professional experience
Work History
Instructional Assistant
Hampton City Schools
Hampton, VA
08.2023 - 03.2024
- Assisted teachers in providing accommodations for students who need additional support.
- Maintained accurate records of attendance and grades for all assigned classes.
- Provided support services such as tutoring or guidance counseling when needed.
- Utilized a variety of teaching methods such as cooperative learning or differentiated instruction.
Instructional Assistant
New Horizons
Newport News, VA
01.2021 - 08.2023
- Administered standardized tests under the supervision of certified personnel.
- Assisted teachers in creating lesson plans and modifying curriculum.
- Assisted teachers in providing accommodations for students who need additional support.
- Organized instructional materials and activities for special education classrooms.
- Participated in IEP meetings, parent conferences, and other meetings as needed.
- Implemented behavior management strategies designed by the teacher or behavioral specialist.
- Assisted in developing Individual Education Plans for students with disabilities.
International Problem Solver
Alorica
Newport News, Va
09.2016 - 08.2019
- Politely assisted customers in person and via telephone
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Referred unresolved customer grievances to designated departments for further investigation
- Mastery of customer service management systems and databases
- Managed high call volume with tact and professionalism.
- Organized and maintained filing systems both electronically and manually.
Financial Representative
The Dump Furniture Outlet
Newport News, VA
02.2016 - 09.2016
- Submitted loan applications to the underwriter for verification and recommendations
- Recommended loan approvals and denials based on customer loan application reviews
- Maintained friendly and professional customer interactions
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Collected member loan payments.
Sales Representative
Ibex Global
Hampton, VA
03.2015 - 01.2016
- Answered customer telephone calls promptly and in an appropriate manner
- Educated customers about the brand to incite excitement about the company's mission and values
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Accurately documented, researched and resolved customer service issues
- Met or exceeded service and quality standards every review period.
Instructional Assistant
Hampton City Schools
Education
Associate of Science -
Virginia Peninsula Community College
Hampton03-2025
Certificate -
Phlebotomist
05-2013
High School Diploma -
Bethel High School
06-2011
Skills
- Client-focused
- Quick learner
- Recording data
- Time management
- Health education
- File/records maintenance
- Microsoft Office
- Computer proficient
- Patient confidentiality
- Detail-oriented
- Classroom support
- IEP adherence
- Computer Skills
- Relationship Building
- Effective Communication
- Student Supervision
- Faculty support
Timeline
Instructional Assistant
Hampton City Schools
08.2023 - 03.2024
Instructional Assistant
New Horizons
01.2021 - 08.2023
International Problem Solver
Alorica
09.2016 - 08.2019
Financial Representative
The Dump Furniture Outlet
02.2016 - 09.2016
Sales Representative
Ibex Global
03.2015 - 01.2016
Instructional Assistant
Hampton City Schools
Associate of Science -
Virginia Peninsula Community College
Certificate -
Phlebotomist
High School Diploma -
Bethel High School