Angel Holmes
Charleston,SC
Summary
I am seeking a full-time position in Human Resources that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and focuses on staff development.
Overview
11
11
years of professional experience
Work History
Medical Customer Service Representative
Roper St. Francis Hospital
03.2021 - Current
- Developed strong rapport with customers through active listening and empathetic responses, promoting long-term loyalty and trust.
- Strengthened relationships with healthcare providers through proactive outreach efforts aimed at improving communication channels.
- Assisted in training new team members on company policies and best practices in medical customer service delivery.
Case Worker
Charleston County Department Of Social Services
07.2020 - 11.2020
- Assessed needs of each client and recommended appropriate services and resources.
- Maintained high level of client confidentiality, following strict guidelines and recommendations.
- Offered support and direction to families and coordinated with court system and other community agencies for treatment.
- Performed discharge planning, placement monitoring and crisis intervention.
- Provided crisis intervention and case management services to child, family and legal guardians.
Recreational Assistant
Palmetto Behavioral Health
05.2017 - 06.2020
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
- Performed clerical, accounting and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Human Resources Intern
Charleston County Government
06.2013 - 06.2016
- Developed strong written and verbal communication skills.
- Filed paperwork, sorted and delivered mail, and maintained office organization.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Helped with employee unemployment and I-9 forms to support compliance procedures.
Education
Human Resources Postbaccalaureate Certificate - Human Resources Development
Purdue University
West Lafayette, IN09.2024
Bachelor of Arts - Human Services
University of South Carolina - Beaufort
Okatie, SC05.2019
Skills
- Highly Effective Communication
- Talent Acquisition
- Event Planning
- Exceptional Attention to Detail
- Social Sciences
- Interpersonal and Written Communication
- Critical Thinking
Timeline
Medical Customer Service Representative
Roper St. Francis Hospital
03.2021 - Current
Case Worker
Charleston County Department Of Social Services
07.2020 - 11.2020
Recreational Assistant
Palmetto Behavioral Health
05.2017 - 06.2020
Human Resources Intern
Charleston County Government
06.2013 - 06.2016
Human Resources Postbaccalaureate Certificate - Human Resources Development
Purdue University
Bachelor of Arts - Human Services
University of South Carolina - Beaufort
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