Angel Howard
Grovetown,GA
Summary
5+ years of professional experience in patient care, teaching, customer service, problem-solving, and organizational skills. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures. Fluent in written and oral German.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Paraprofessional
Kelly Services
Augusta, GA
01.2023 - 03.2024
- Provide instructional support to a lead teacher in charge of a classroom of students ages5-17 years old
- Daily, reinforce lessons by tutoring individual students and/or small groups, documenting student progress
- Daily, work directly with25+ children, implementing IEP and504 individualized plans to maximize learning opportunities
- Facilitate lesson plans, graded examinations and assessments, and oversaw lesson execution
- Assist lead teacher with documenting student progress in social skills, lesson retention, and behavior
- Responsible for keeping students safe in the classroom and on the playground
Contract Logistics Specialist
Motus, LLC
Augusta, GA
04.2022 - 04.2023
- Coordinated incoming and outgoing shipments to maintain schedules
- Issued timely and accurate responses to internal and external inquiries
Medical Receptionist
Medical Associates Plus
Augusta, GA
08.2021 - 04.2023
- Daily, greeted, scheduled, and addressed dozens of visitors in a professional and empathetic manner
- Weekly, organized and prepared billing information for the bookkeeping department for50+ patients
- Handled150+ daily phone calls to assist patients, external providers, and insurance companies
- Prepared patients’ charts and daily schedules for clinic staff; photocopied, filed, and faxed information as needed
- Performed administrative duties, such as filing, faxing, and updating patient files
- Answered, screened and routed all incoming calls and scheduled appointments daily
- Contacted insurance companies to obtain authorization for upcoming patient surgeries and procedures
- Prepared exam rooms according to physicians’ needs
Team Lead Patient Transporter
University Hospital
Augusta, GA
06.2019 - 08.2021
- Maintained all schedules by delivering patients safely and on time to procedure rooms
- Checked wheelchair and stretcher functionality prior to patient pick up
- Moved patients in and out of vehicles and lifted on and off beds
- Provided patient transport using various equipment and adhered to safety protocols
- Conducted games and other activities to engage clients and provide mental stimulation and entertainment
- Cleaned, disinfected, and prepared rooms for incoming patients
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Host/Server
Genghis Grill
Augusta Ga
10.2017 - 06.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
10.2023
CPR & AED Certification -
American Heart Association
Atlanta, GA10.2023
High School Diploma -
Academy of Richmond County High School
Augusta, GA05.2018
High School Diploma -
Friedrich Ebert Schule
Mannheim Germany 06.2015
Skills
- Medical: Phlebotomy, EKG, Vital Signs Monitoring, Medication Mgmt, Patient Care, Clinical Assistance, Infection Control, CPR & AED Certification
- Soft Skills: Communication, Customer Service, Building Rapport, Problem-Solving, Organizational Skills, Teaching, Patient Care
Certification
CCMA BLS AED CPR
Languages
German
Native or Bilingual
Timeline
Paraprofessional
Kelly Services
01.2023 - 03.2024
Contract Logistics Specialist
Motus, LLC
04.2022 - 04.2023
Medical Receptionist
Medical Associates Plus
08.2021 - 04.2023
Team Lead Patient Transporter
University Hospital
06.2019 - 08.2021
Host/Server
Genghis Grill
10.2017 - 06.2019
Certified Clinical Medical Assistant (CCMA) -
National Healthcareer Association (NHA)
CPR & AED Certification -
American Heart Association
High School Diploma -
Academy of Richmond County High School
High School Diploma -
Friedrich Ebert Schule