Angel Jefferson

• Explained insurance concepts and terms to assist clients in selecting appropriate policies.
• Evaluated clients' property and casualty risks to recommend suitable coverages.
• Provided guidance on optimal coverage levels tailored to client needs.
• Updated policy and client information using computerized systems for accuracy.
• Processed applications and collected premiums efficiently.
• Monitored changes in insurance regulations and product offerings to remain informed.
• Developed and nurtured strong business relationships with clients for retention.
• Managed administrative tasks, including record maintenance and policy renewals.

• Responded to customer inquiries via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Analyzed problems and provided effective solutions while documenting outcomes for accurate tracking.
• Operated PC/image station to extract information and maintain comprehensive records in the database.
• Developed positive customer relations by coordinating with internal functions for timely issue resolution.
• Managed follow-up communications through calls and emails to address customer questions promptly.
• Adapted procedures when necessary, utilizing computerized systems to enhance service delivery.
• Maintained focus in a fast-paced environment while handling multiple communication channels effectively.
• Demonstrated strong verbal and written communication skills, ensuring clarity in all interactions.

Delivered exceptional customer service by providing accurate information and enhancing sports wagering experiences.

• Identified AML and customer affordability risks, summarizing documentation for source of funds.
• Investigated complex inquiries escalated by agents, offering effective solutions.
• Maintained service excellence, consistently meeting defined service level agreements (SLAs).
• Utilized customer service software and CRM systems to support personalized interactions.
• Demonstrated strong interpersonal and communication skills to engage professionally with customers.
• Adapted to flexible working hours to meet customer needs and operational demands.

Delivered exceptional customer service by exceeding customer expectations and establishing rapport.

Identified and addressed customer needs according to company standards.

• Executed cashier duties, ensuring accurate and efficient checkout transactions including sales and returns.
• Proactively identified potential stock shortages and communicated them to relevant departments.
• Ensured shelves were stocked, products were correctly priced, and displays were visually appealing.
• Transformed Merchandising into a versatile and customer-focused workforce.