Angel Keller
Sparks,NV
Summary
Skilled Veterinary Assistant and Front Desk Receptionist, I excelled at Animal Medical Center by enhancing patient care and streamlining administrative workflows. Leveraging skills in diagnostic imaging and client communication, I significantly contributed to improved treatment outcomes and customer satisfaction. My expertise in medical record-keeping and appointment scheduling supported both clinical and administrative efficiency.
Overview
2025
2025
years of professional experience
Work History
Veterinary Assistant
Animal Medical Center
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Administered medications to animals in treatment and documented changes in condition.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Reduced stress for patients with calming techniques during exams and procedures, creating a positive experience.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Expedited laboratory processing times by collecting samples efficiently for blood work or other testing purposes.
Front Desk Receptionist
Animal Medical Center
10.2024 - Current
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Completed all tasks in compliance with company policies and procedures.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Confirmed appointments, communicated with clients, and updated client records.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
Front Desk Receptionist
Kings Row Pet Hospital
06.2021 - 09.2024
Education
GED -
Washoe High School
Reno, NVCosmetologist -
Redken School of Cosmetology
Reno, NVSkills
- Client communication
- Patient restraint
- Cleaning and sanitizing
- Medication administration
- Diagnostic imaging
- Medical record-keeping
- Appointment scheduling
Timeline
Front Desk Receptionist
Animal Medical Center
10.2024 - Current
Front Desk Receptionist
Kings Row Pet Hospital
06.2021 - 09.2024
Veterinary Assistant
Animal Medical Center
GED -
Washoe High School
Cosmetologist -
Redken School of Cosmetology
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