Angel Kern
Fargo,ND
Summary
Dynamic administrative professional with a strong background in enhancing program operations through effective support and coordination. Expertise in managing multiple priorities while ensuring seamless communication and organization. Recognized for cultivating collaborative team environments that drive results and foster productivity. Proficient in scheduling, data management, and problem-solving, delivering reliability and adaptability to meet the evolving demands of any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Department of Veterans Affairs
11.2023 - Current
- Managed customer inquiries through multiple modalities ensuring timely and accurate responses.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported data entry and management using VA software systems to streamline operations.
- Reviewed and processed vouchers for accuracy and compliance with organizational policies.
- Processed high volumes of documents while adhering to strict deadlines and quality standards.
Medical Support Assistant
Department of Veterans Affairs
08.2022 - 11.2023
- Managed patient appointment scheduling and ensured timely follow-up on referrals.
- Assisted in maintaining accurate electronic health records in compliance with regulations.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented process improvements that streamlined administrative workflows within the clinic.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Driver Manager
Magnum Trucking LTD
05.2022 - 08.2022
- Evaluated driver performance metrics, identifying areas for improvement and development opportunities.
- Ensured compliance with safety regulations, implementing best practices for driver performance.
- Coordinated communication between drivers and dispatch to enhance operational workflow.
- Mentored new drivers on company policies and procedures, fostering a culture of accountability.
- Facilitated regular meetings with drivers to address concerns, promote teamwork, and improve morale.
Emergency Medical Dispatcher
FM Ambulance
04.2016 - 05.2022
- Coordinated emergency response efforts, ensuring timely dispatch of resources to critical incidents.
- Provided clear, concise instructions to callers during high-stress emergencies, enhancing overall response effectiveness.
- Assisted in the development of departmental policies and procedures to ensure compliance with industry standards and regulations.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Education
High School Diploma -
South High School
Fargo, ND05-2025
Skills
- Customer service
- Attention to detail
- Critical decision-making skills
- Excellent communication skills
- Knowledge and experience in data entry
- Mastery of Most Microsoft Office products
- Ability to multi-task, establish priorities and meet deadlines
- High level of interpersonal skills to handle customer service issues calmly and professionally
Certification
- EMT - Certified Emergency Medical Technician
- AEMD - Advanced Emergency Medical Dispatch
- AEMDQI - Advanced Emergency Medical Dispatch - Quality Improvement
Timeline
Program Support Assistant
Department of Veterans Affairs
11.2023 - Current
Medical Support Assistant
Department of Veterans Affairs
08.2022 - 11.2023
Driver Manager
Magnum Trucking LTD
05.2022 - 08.2022
Emergency Medical Dispatcher
FM Ambulance
04.2016 - 05.2022
High School Diploma -
South High School