ANGEL KLEPPER
Lubbock,TX
Summary
Experienced with enhancing guest experiences through attentive service and engagement. Utilizes effective communication to address and resolve guest concerns promptly. Track record of fostering positive interactions and teamwork in fast-paced environments.
Friendly and patient, with passion for supporting young learners in their academic journey. Familiar with K-5 curriculum standards and equipped to provide engaging lesson plans and classroom management. Committed to fostering positive and inclusive learning environment to enhance student development.
Overview
4
4
years of professional experience
Work History
Associate Team Leader
H&R Block
Lubbock, Texas
11.2025 - 04.2026
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Trained new associates on tax preparation software and customer service protocols.
- Monitored team performance metrics to identify areas for development and support.
- Enhanced client satisfaction through effective communication and problem-solving strategies.
- Assisted in resolving complex client inquiries, fostering trust and loyalty with customers.
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
Froster
Nothing Bundt Cakes
Lubbock, Texas
06.2025 - 09.2025
- Decorated cakes with precision using various frosting techniques and tools.
- Ensured consistency in cake presentation by following established design standards.
- Collaborated with team members to improve frosting processes and efficiency.
- Maintained cleanliness and organization of workstations to meet health standards.
- Assisted in training new staff on proper frosting methods and equipment use.
- Followed food safety standards when handling ingredients.
Photopass Cast Member
The Walt Disney Company
Lake Buena Vista, FL
06.2024 - 05.2025
- Took photos of guests from different angles and perspectives to capture perfect images.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Assisted in creating memorable experiences for guests through interactive entertainment and engaging activities.
- Demonstrated quick learning by mastering new tasks efficiently in fast-paced environments.
Host
Red Lobster
Johnson City, TN
02.2024 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Substitute Teacher, K-5
Elizabethton City Schools
Elizabethton, TN
08.2023 - 12.2023
- Managed daily classroom routines efficiently, promoting a structured environment conducive to learning.
- Established clear expectations for behavior and consistently enforced consequences in order to maintain an orderly classroom conducive to learning.
- Enhanced classroom management skills by implementing clear expectations and consistent consequences for behavior.
- Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
- Implemented creative teaching methods that engaged students in the learning process while still adhering to curriculum requirements and state educational standards.
Host
Tiebreakers
Johnson City, TN
06.2023 - 11.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Host/To-Go Specialist
Kickback Jack's
Johnson City, TN
08.2022 - 05.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Science - Elementary Education
East Tennessee State University
Johnson City, TN05-2024
Associate of Science - Elementary Education
Walters State Community College
Morristown, TN05-2022
Skills
- Quick-learning
- Strong teamwork
- Public speaking
- Leadership qualities
- Exceptional communication
- Creativity and innovation
- Performance skills
- Character development
- Customer service
- Classroom management
- Relationship building
- Educational technology
- Lesson planning
Timeline
Associate Team Leader
H&R Block
11.2025 - 04.2026
Froster
Nothing Bundt Cakes
06.2025 - 09.2025
Photopass Cast Member
The Walt Disney Company
06.2024 - 05.2025
Host
Red Lobster
02.2024 - 04.2024
Substitute Teacher, K-5
Elizabethton City Schools
08.2023 - 12.2023
Host
Tiebreakers
06.2023 - 11.2023
Host/To-Go Specialist
Kickback Jack's
08.2022 - 05.2023
Bachelor of Science - Elementary Education
East Tennessee State University
Associate of Science - Elementary Education
Walters State Community College