Camerin Friday
Bay City,MI
Summary
Reliable business professional with experience in project management. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational and communication skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Political Canvasser/Team Leader
The Outreach Team
05.2024 - Current
- Increased team efficiency by communicating frequently with coworkers about traffic and weather conditions.
- Interacted with and educated voters in the Flint area to promote the importance of voting.
- Met and exceeded daily and weekly registration targets to contribute to overall success.
- Assisted with collecting team's voter registration forms at the end of each shift.
- Reviewed each submitted registration form for errors and missing information.
- Helped inform canvassers of prior mistakes and how to avoid issues in the future.
CDMAV Support Manager
ISP Wholesale Networks
07.2019 - 09.2023
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Maintained communication with customers and employees via live chat, email, and telephone.
- Processed customer service orders promptly to increase customer satisfaction.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Implemented company policies and procedures for professional, cohesive customer care.
Bartender
Cork Pine Eatery & Saloon
07.2018 - 07.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Mayville High School
Mayville, MI05.2011
Skills
- Persuasive Communication
- Political knowledge
- Cross-cultural communication
- Quick-learning
- Goal-Oriented
- Data Entry
- Client Relationship Building
- Time Management
- Effective Communication
- Multitasking
- Adaptability and Flexibility
- Travel experience
- Technical skills
- Daily Reporting
Timeline
Political Canvasser/Team Leader
The Outreach Team
05.2024 - Current
CDMAV Support Manager
ISP Wholesale Networks
07.2019 - 09.2023
Bartender
Cork Pine Eatery & Saloon
07.2018 - 07.2019
High School Diploma -
Mayville High School
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