Angel Lagatao
Henderson,NV
Summary
Dynamic Pharmacy Benefits Manager at CVS Healthcare with a proven track record in resolving complex inquiries and developing educational materials. Skilled in problem-solving and customer service, I effectively advised clients on cost-control strategies while ensuring compliance with regulations. A quick learner, I thrive in fast-paced environments, enhancing service delivery and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Pharmacy Benefits Manager
CVS Healthcare
Las Vegas, Nevada
09.2023 - Current
- Resolved complex inquiries from members related to their benefits and coverage.
- Assisted members with Medicare inquiries and benefit explanations.
- Developed educational materials about the use of prescription drugs for both providers and patients.
- Conducted regular reviews of pharmacy benefits programs to ensure compliance with applicable laws and regulations.
- Advised clients on strategies for controlling their prescription drug costs while maintaining a high level of service delivery.
Medical Receptionist
Randall Weingarten, M.D.
06.2020 - 10.2020
- Scheduled appointments and coordinated physician calendars efficiently.
- Maintained patient records and ensured confidentiality compliance consistently.
- Collaborated with medical staff to streamline patient flow and services.
- Processed insurance claims and verified coverage details accurately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
Lead Hostess
Tim Ho Wan at The Palms Casino
09.2019 - 06.2020
- Coordinated seating arrangements to optimize customer flow and dining experience.
- Trained and supervised new host staff on service protocols and standards.
- Managed front-of-house operations for a high-volume dim sum restaurant.
- Implemented reservation systems to streamline guest check-ins and waitlists.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
Lead Hostess / Cocktail Server
KOI Restaurant at Planet Hollywood
08.2017 - 03.2020
- Managed guest seating and organized waitlists for high-volume dining.
- Trained and mentored new host staff in customer service standards.
- Collaborated with management to streamline seating processes and improve flow.
- Facilitated communication between servers and guests for efficient service delivery.
- Once I turned 21, I was promoted to a Cocktail Server.
Education
Bachelor of Science - Health Information Management
University Of Arizona Global Campus
Arizona City, AZ07-2025
High School -
Green Valley High School
01.2017
Skills
- Quick Learner
- Managing scheduling
- Inbound and outbound calls
- Confirming appointments
- General Mathematical Skills
- Cash Handling
- Experience various POS systems
- Customer Service
- Problem Solving
- HIPAA guidelines
Phone - Number
725-910-9195
Timeline
Pharmacy Benefits Manager
CVS Healthcare
09.2023 - Current
Medical Receptionist
Randall Weingarten, M.D.
06.2020 - 10.2020
Lead Hostess
Tim Ho Wan at The Palms Casino
09.2019 - 06.2020
Lead Hostess / Cocktail Server
KOI Restaurant at Planet Hollywood
08.2017 - 03.2020
Bachelor of Science - Health Information Management
University Of Arizona Global Campus
High School -
Green Valley High School