Angel Lewin
Chandler,AZ
Summary
Dynamic Store Supervisor with a proven track record at Forever 21, excelling in customer service and staff training. Skilled in inventory management and problem-solving, I enhanced sales through exceptional team leadership and cultivated a positive work environment, resulting in improved employee performance and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Store Supervisor
Forever 21
10.2023 - 04.2025
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Efficiently counted and deposited money at the end of work day
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Trained new employees on customer service excellence, resulting in more efficient and effective team.
Clerical Worker
Tforce Freight
05.2022 - 12.2022
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies regarding privacy protection.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Ensured smooth workflow within the team with efficient delegation of tasks based on individual strengths and expertise.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Representative
Telepreformance
03.2021 - 06.2021
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Provided valuable input resulting in new opportunities for growth and development.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Representative
Clearlink Insurance
10.2020 - 12.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
Fulfillment Associate
Amazon
11.2019 - 06.2020
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Streamlined order processing by implementing efficient picking and packing techniques.
- Picked and packed order items.
- Prepared and checked outbound shipments for accuracy.
Store Supervisor
Wendy’s
01.2019 - 11.2019
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
Education
High School Diploma -
Northridge High School
Layton, UT05.2019
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Operations management
- Documentation and reporting
- Problem-solving
- Team building and leadership
- Sales promotion
- Employee training
- Store merchandising
- Friendly and positive
- Employee management
- Cash management
- Recruiting and hiring
- Bank and safe deposits
- Verbal and written communication
Timeline
Store Supervisor
Forever 21
10.2023 - 04.2025
Clerical Worker
Tforce Freight
05.2022 - 12.2022
Representative
Telepreformance
03.2021 - 06.2021
Representative
Clearlink Insurance
10.2020 - 12.2020
Fulfillment Associate
Amazon
11.2019 - 06.2020
Store Supervisor
Wendy’s
01.2019 - 11.2019
High School Diploma -
Northridge High School