Angel Lewis
Champaign,IL
Summary
Experienced in prior authorization within healthcare settings, handling tasks such as ensuring accuracy of patient insurance information and obtaining necessary approvals for medical procedures. Demonstrates strong skills in administrative work, documentation management, and fostering effective communication between patients, providers, and insurance companies. Known for problem-solving capabilities, precision in task completion and ability to positively impact workflow efficiency.
Overview
12
12
years of professional experience
Work History
Prior Authorization Specialist
VitalSkin Dermatology
Urbana, IL
06.2022 - 05.2025
- Provided accurate information to patients, insurance providers, and healthcare staff by using effective written and verbal communication skills.
- Followed up on pending prior authorization requests to ensure timely processing.
- Coordinated with pharmacy staff to ensure medications requiring prior authorization are processed correctly.
- Reviewed and processed prior authorization requests for medical procedures and biologic medications according to established guidelines.
- Worked with drug manufacturers and insurance companies to obtain coverage for off-label or non-formulary medications.
Business Service Representative
Carle Health
Urbana, IL
11.2018 - 06.2022
- Coordinated communication between providers, patients, payers, and other departments as needed.
- Provided customer service to patients and healthcare providers, answering questions related to prior authorization and insurance coverage.
- Submitted prior authorization requests electronically or by phone to payers.
- Followed all Medicare, Medicaid, HIPAA and private insurance regulations and requirements.
Retail Sales Supervisor
Macys Department Store
Champaign, IL
10.2017 - 11.2018
- Participated in recruiting activities such as interviewing potential candidates for open positions within the organization.
- Developed and maintained customer relationships by providing excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
Retail Store Manager
Rue 21
09.2013 - 06.2017
- Supervised daily operations of the retail store, including staff scheduling, and customer service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Assembled and removed visual displays in window or in-store.
Education
Family And Consumer Science
Eastern Illinois University
Charleston, IL05-2022
Skills
- Customer service
- Prior authorization processing
- Attention to detail
- Insurance verification
- Insurance procedures
- Knowledgeable in Epic and Modern Medicine
- Adaptability and flexibility
References
References available upon request.
Timeline
Prior Authorization Specialist
VitalSkin Dermatology
06.2022 - 05.2025
Business Service Representative
Carle Health
11.2018 - 06.2022
Retail Sales Supervisor
Macys Department Store
10.2017 - 11.2018
Retail Store Manager
Rue 21
09.2013 - 06.2017
Family And Consumer Science
Eastern Illinois University
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