Angel L Horvath
Buffalo,USA
Summary
Expertise in customer affirmation with a focus on accommodating diverse backgrounds and resources. Proven ability to deliver exceptional customer service and care, enhancing client satisfaction. Strong communication skills facilitate effective interactions with a wide range of customers. Committed to continuous improvement in service delivery and customer engagement.
Overview
15
15
years of professional experience
Work History
Production Associate Lead
Tesla
Buffalo, NY
12.2020 - 09.2025
- Oversaw production machinery operations to maintain seamless assembly line performance.
- Monitored quality control processes to identify defects and ensure adherence to safety standards.
- Coordinated with team members to streamline processes and improve operational productivity.
- Conducted comprehensive training for new associates to enhance equipment operation skills and uphold safety standards.
Manager/Shift Management
Mcdonalds
Buffalo, NY
08.2014 - 11.2020
- Achieved high customer satisfaction by effectively managing calls and resolving complaints from disgruntled customers. Enhanced team capabilities by training staff and management on software for data entry and system operations. Improved restaurant efficiency through supervision of staff and maintenance of orderly operations. Facilitated successful corporate visits by preparing staff and store environment. Delivered quality food preparation while troubleshooting technical issues with the ABS system as needed.
Call center
Geico
Buffalo NY
03.2011 - 09.2014
- Enhanced customer satisfaction by effectively communicating company offerings. Resolved billing issues and addressed customer concerns promptly. Increased potential customer interest by presenting attractive deals and bundles. Consistently delivered outstanding customer service over the phone.
Cashier
CitiTrends
Buffalo, NY
01.2011 - 05.2012
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Education
Highschool equivalency diploma - undefined
ECC
05.2011
Skills
- Attention to detail
- Managed tool operation processes to support efficient project execution and workflow
- Developed and executed initiatives aimed at minimizing
- Efficient multitasking
- Production support
- Computer skills
- Product inspection
- Machine operation
- Materials handling
- Assembly line experience
- Operations support
- Assembly and production
- Customer service and retention
- Team management
- Customer engagement
- Inventory control and record keeping
- Work ethic and integrity
Timeline
Production Associate Lead
Tesla
12.2020 - 09.2025
Manager/Shift Management
Mcdonalds
08.2014 - 11.2020
Call center
Geico
03.2011 - 09.2014
Cashier
CitiTrends
01.2011 - 05.2012
Highschool equivalency diploma - undefined
ECC