Zandria M. Guzman
Avondale,AZ
Summary
Highly organized individual with exceptional multitasking abilities, adept at effectively managing time and providing top-notch customer service. Demonstrated responsibility and willingness to exceed expectations.
Overview
5
5
years of professional experience
Work History
Production Associate Lead
STIIIZY
Phoenix, AZ
09.2023 - 09.2024
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Handling weight of end, start, and waste of products
- Training new hires
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans.
Receptionist
MRI Of Arizona
Glendale, AZ
02.2022 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance while keeping reception area clean and sanitized
- Resolved customer problems and complaints.
- Fax finalized reports to referring provider/ uploading radiology images to Ramsoft.
- Confirm, cancel or reschedule patients for next day appointments /Prep patient charts for radiology technicians.
- Schedule MRI appointments/answering incoming calls.
- Collect payments
Front Desk Receptionist(Lead)
Phoenix Neurology & Sleep Medicine
03.2021 - 02.2022
- Proficient in EMR system, used to schedule patients for routine and complex procedures.
- Verified and updated demographic and other personal information.
- Completed and filed financial documentation for accounting purposes.
- Processed medical records requests from outside providers according to facility, state and federal law.
- Managed high-volume phone calls, directing inquiries to appropriate departments.
- Trained and supervised new front desk staff members, fostering a team environment and ensuring consistent service quality for guests.
- Handled escalated customer concerns professionally, working towards satisfactory resolutions that maintained brand reputation.
- Scheduled, reschedule and cancel patient appointments
Level 3 Scheduler
Simonmed Imaging
Phoenix, AZ
02.2020 - 03.2021
- Handled complaints, questions, and scheduled/reschedule radiology exams.
- Faxed radiology reports to referring and or mutual physicians offices
- Confirm appointment times with patients, go over any preparations as well as payment do at services.
Timeline
Production Associate Lead
STIIIZY
09.2023 - 09.2024
Receptionist
MRI Of Arizona
02.2022 - 07.2023
Front Desk Receptionist(Lead)
Phoenix Neurology & Sleep Medicine
03.2021 - 02.2022
Level 3 Scheduler
Simonmed Imaging
02.2020 - 03.2021