Angel Lopez
San Martin,CA
Summary
Versatile Security Manager smoothly manages administrative department needs, team leadership, and security planning. Knowledgeable about company requirements, behavior markers, and signs of suspicious activity in both employees and guests. Highly observant and skilled with 15 years of progressive experience. Licensed private patrol operator #17934
Overview
29
29
years of professional experience
1
1
Certification
Work History
Campus Supervisor
Los Gatos High School
08.2023 - Current
- Patrol and supervise the campus, assuring students are safe, orderly, and secure within supervised areas; monitor lunch areas, restrooms, parking lots, grounds, locker rooms, and hallways
- Assure the safety of staff, campus property, and the public
- Assist staff, faculty, and students with any questions pertaining to rules, regulations, or any other matters
- Set up and calibrate security equipment.
- Create activity and observation logs
- Save video and images of recorded incidents.
- Perform preventive and regular maintenance on surveillance equipment
- Follow up and investigate incidents
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Supplied extracts from CCTV recordings to maintain records.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
- worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
- Wrote and issued citations or warnings to the owners of vehicles.
- Prevented crimes by immediately reporting all unusual, unauthorized, and illegal activity on premises.
- Responded to calls in both routine and emergency situations.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service.
- Wrote detailed reports of all security breaches and investigations.
- Managed CCTV servers and cloud-based Avigilon and Verkada.
Campus Safety and Security
Moreau Catholic High School
01.2012 - 08.2023
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students, and visitors.
- Communicated with the security team and building supervisors using two-way radios, mobile phones, and other technological devices.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain a safe environment.
- Monitored CCTV cameras and alarm systems for security breaches.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain the security of premises.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism, and misconduct and to allow businesses to conduct operations in a safe environment.
- Gathered information, identified and implemented resolutions, planned follow-up, and logged and filed incident reports to successfully manage complaints.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Assisted with fire, hazardous material, and active-shooter on-campus drills.
- Notified the police, fire department, and emergency services of on-campus incidents.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Responded quickly to emergency situations to assess and deflect issues.
Director of Operations
Valmax Protective Services
10.2014 - 12.2021
- Oversaw day-to-day production activities in accordance with business objectives
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality
- Defined, implemented, and revised operational policies and guidelines
- Monitored office workflow and administrative processes to keep operations running smoothly
- Trained new employees on proper protocols and customer service standards.
- Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Monitored the budget and utilized operational resources
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Oversee a team of 26 security officers and manage scheduling and performance evaluations
- Analyzed and investigated incidents alongside functional management and security supervisors
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Processed payrolls on a regular basis for employees.
Campus Supervisor
Aspire Golden Gate State Charter school
01.2011 - 01.2012
- Assure the safety of staff, campus property, and the public
- Assist staff, faculty, and students
- They demonstrated respect, friendliness, and a willingness to help wherever needed.
- Established and enforced clear school-wide disciplinary procedures to protect students and staff.
- Managed assemblies to recognize student achievement
- Coordinated outreach events to bring in parents, family members, and the community at large to support students
- Developed strategies to improve student behavior school-wide and help teachers better manage classroom environments.
- Organized individualized behavior improvement plans for students struggling with compliance
- Responded quickly to emergency situations to assess and deflect issues.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- consulted with educators to identify current classroom concerns and diversify instructional strategies.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Collaborated with faculty, staff, and students to identify and address institutional challenges.
- Implemented consistent uniform policies for male and female students to avoid body shaming and increase compliance.
- Guided and supported faculty and staff in the development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
- Improved policies and procedures to maximize student safety and campus security.
- Organized individualized behavior improvement plans for students struggling with compliance.
- Worked with other translators to facilitate real-time conversations.
- Updated existing translations to meet contemporary trends in communication.
- Provided verbal summaries of non-English documents to diverse audiences.
- Prepared detailed notes, assisting in school meetings and presentations.
- Assisted Spanish-speaking parents with inquiries.
Help Desk /Tech Support
Therma
01.2010 - 01.2011
- Troubleshoot and diagnose problems to accurately resolve a wide range of technical issues
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Configure hardware, devices, and software to set up workstations for employees
- Responded to telephone, email, and in-person inquiries regarding equipment operation, use, and repair
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Troubleshoot and diagnose problems to accurately resolve a wide range of technical issues
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Set up PCs, projectors, and microphones for use in video conferencing rooms
- Performed maintenance tasks on PCs, networks and mobile devices
- Answered questions and provided information to Employees about new software or hardware
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
- Determine hardware and network system issues using proactive troubleshooting techniques
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process
- Installed cabling, wireless routers and telephone systems for data communications networks
- Diagnosed and resolved hardware, software and network problems and replaced defective components
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Troubleshoot hardware and software to determine and rectify network problems
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing
- Installed network jacks in new construction and within existing facilities
- RJ45/CAT5e/6
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools, and replacement parts.
Technical Support Engineer
Motorola Solutions Inc
01.2006 - 01.2010
- Provide technical support for troubleshooting Motorola's software and hardware issues and upgrades
- Ensure all issues are expediently addressed, resolved and documented
- Test quality assurance of new software releases and enhancements
- Microsoft and Apple Operation systems Hardware and software
- Troubleshoot network connections such as VPN, VOIP, SQL, IPSEC, LAN,
- LINUX, Configure Enterprise Routers and Switches for Business, Configure routers remotely
- Provided guidance on installing and integrating new hardware components and software into remote clients
- Reported faults and bugs for referral to the development staff's use in iterative updates
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
Escalation manager
AT&T
01.2003 - 01.2006
- Assign escalations to the escalation team and take over any problems, monitoring and properly managing the escalation process.
- Contact other departments and resources to resolve the issue or escalation.
- Update the customer about the escalation once it is completed successfully, and ensure customer satisfaction before closing the escalation.
- Monitor and assist the escalation team with any escalation process.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Accomplished multiple tasks within established timeframes.
New Hire Instructor
AT&T
01.2002 - 01.2003
- Instruct the new hire class on how to troubleshoot network connections and customer service support procedures
- Developed curriculum lessons, planned and designed tests and worksheets
- Used network lab to test new employees on troubleshooting real-time scenarios
- Tracked new trainee employees' progress, frequently checking in with struggling students and identifying root causes of problems
- Applied various teaching aids to minimize learning gaps and instruct and motivate new employees
- Created guides and course materials to reiterate lecture information and help new trainees.
Third Tier Technical Support /Team Lead
AT&T
01.2000 - 01.2002
- Assisted customers in identifying issues and explaining solutions to restore service and functionality
- Assist Tier II on configurations and troubleshoot enterprise routers such as
- T-1 and ISDN) for network and Internet connectivity
- Troubleshoot and support VPN tunneling (IPSEC, IKE,
- PPTP, GRE) with operations systems of Windows98,NT, ME, XP
- Assist employees with DSL calls on LAN/WAN, FTP, SSH, Network, Telnet, and Remote Access
- Troubleshoot problems with desktop software (security server client configurations)
- Resolved escalating issues by serving as subject matter experts on wide- ranging issues
- Managed high levels of call flow and responded to technical support needs
- Translated complex technical issues into digestible language for non- technical users
- Established open and professional relationships with team members to achieve quick resolutions to various issues
- Led team of 50-100 members while providing exceptional customer service
- Implemented new working processes to deliver multiple improvements
- Determined hardware and network system issues using proactive troubleshooting techniques
- Served as the primary point of contact for support relating to owned solutions and products
- Resolved escalated issues by serving as subject matter experts on wide- ranging issues.
Public Safety Officer
Greater Bay Protective
01.1996 - 01.2000
- Talked regularly with citizens to establish rapport and become a familiar presence in the area
- Answered emergency calls for help from citizens and business owners
- Patrol assigned areas to check homes, businesses, and public roads for signs of disturbance
- Investigated and reported crimes, accidents, offenses, and damage to property
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary
- Engaged with local individuals and community leaders to discuss crime reduction strategies
- Promote safe driving conditions by quickly identifying and removing disabled vehicles and obstructions from roadways.
Education
Criminal Justice
Contra Costa College
San Pablo, CASkills
- Physical security
- Access control
- Workplace safety
- Emergency management
- Staff Scheduling
- Team Leadership
- Quality Assurance
- Employee Motivation
- Problem Anticipation and Resolution
- Customer Relations
- Public Relations
- CCTV
- Safety and Security Procedures
- Employee Performance Evaluation
- Operations Management
- Investigation Techniques
- Security Training
- Physical Security
- Threat analysis
- Safety and security regulations
- CCTV experience
- Incident investigation
- Firearms training
- Safety and security procedures
- Risk assessment
- Property assessments
- Report writing
- Special event security
- Vulnerability assessment
Certification
Certified Bike Patrol, [Alameda Police Department]
PC 832 Modules A, B, and C: Firearms, Baton, Pepper Spray, Guard Card, and License Certification (Security Academy Course) at Contra Costa College
MCSE (Microsoft Certification)
Private Patrol Operator (LIC#17934) BSIS
CPR/AED: Certified
CyberSecurity/
STAS/State Threat Assessment System/
Vulnerability Assessments for School Facilities.
Languages
Spanish
Native or Bilingual
Timeline
Campus Supervisor
Los Gatos High School
08.2023 - Current
Director of Operations
Valmax Protective Services
10.2014 - 12.2021
Campus Safety and Security
Moreau Catholic High School
01.2012 - 08.2023
Campus Supervisor
Aspire Golden Gate State Charter school
01.2011 - 01.2012
Help Desk /Tech Support
Therma
01.2010 - 01.2011
Technical Support Engineer
Motorola Solutions Inc
01.2006 - 01.2010
Escalation manager
AT&T
01.2003 - 01.2006
New Hire Instructor
AT&T
01.2002 - 01.2003
Third Tier Technical Support /Team Lead
AT&T
01.2000 - 01.2002
Public Safety Officer
Greater Bay Protective
01.1996 - 01.2000
Criminal Justice
Contra Costa College