Angel Lopez
Riverview
Summary
Motivated and customer-focused professional with extensive experience in customer service since the age of 16. Skilled at building strong relationships, enhancing customer loyalty, and delivering exceptional service tailored to individual needs. Adept at managing challenging tasks, meeting deadlines, and maintaining productivity in fast-paced environments. Positive and upbeat, with a talent for making guests feel welcome while balancing diverse business requirements. Knowledgeable in managing server loads, coordinating with kitchen output, and anticipating customer preferences. Organized, dependable, and driven to further education by pursuing a college degree to expand professional opportunities.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Host /Restaurant Busser
Red Lobster
Brandon
05.2023 - Current
- Greeted and seated guests promptly in a busy restaurant environment.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted servers by relaying guest requests and special needs efficiently.
- Communicated wait times clearly to guests, ensuring transparency and satisfaction.
- Trained new hosts on procedures and customer service best practices effectively.
- Handled guest inquiries and complaints with professionalism and courtesy daily.
- Provided excellent customer service by anticipating customer needs.
- Managed incoming calls during busy shifts.
Education
Middleton Magnet Highschool
Tampa, FLSkills
- Customer service
- Table management
- Reservation systems
- Guest relations
- Training staff
- Customer engagement
- Communication skills
- Time management
- Problem resolution
- Attention to detail
- Adaptability
- Professional appearance
- Workflow optimization
Timeline
Host /Restaurant Busser
Red Lobster
05.2023 - Current
Middleton Magnet Highschool