Angel Lucero
Albuquerque,NM
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
27
years of professional experience
Work History
Infusion Coordinator
Albuquerque Center for Rheumatology
Albuquerque, NM
07.2011 - Current
- Greeted new patients and provided them with necessary paperwork to complete prior to their appointment.
- Provided detailed explanations of insurance coverage and payment options to new patients.
- Assisted in scheduling appointments for new patients, ensuring that all relevant information was collected and entered into the patient database accurately.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Switchboard Operator
Women's Specialist of New Mexico
Albuquerque, NM
09.2000 - 09.2011
- Answered and transferred incoming calls to appropriate departments, personnel or outside lines.
- Monitored and recorded daily phone activity in log book.
- Provided customer service support by responding to inquiries, complaints and requests for information.
- Routed emergency calls to the appropriate department or personnel.
- Handled confidential information with discretion and professionalism.
- Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
Claims Auditor
State of New Mexico
Albuquerque, NM
01.1997 - 11.2001
- Reviewed and audited claims to identify errors or discrepancies in the documentation.
- Analyzed and validated claim data for accuracy, completeness, and compliance with applicable regulations.
- Investigated questionable claims to determine validity of payment requests.
- Conducted interviews with personnel involved in claims processing activities as part of the audit process.
- Prepared detailed reports summarizing audit findings, conclusions, and recommended actions.
- Presented audit results to management along with potential solutions for identified problems.
Education
High School Diploma -
West Mesa High School
Albuquerque, NM05-1995
Skills
- Care Coordination
- Healthcare regulations
- Clinical Documentation
- Medication Management
- Cash Handling
- Office Organization
- Correspondence typing
- Clerical Support
- Customer Service
- HIPAA Compliance
- Healthcare knowledge
- Insurance Verification
- Patient Scheduling
- Appointment Setting
- Strong Organization
- Filing and Recordkeeping
Timeline
Infusion Coordinator
Albuquerque Center for Rheumatology
07.2011 - Current
Switchboard Operator
Women's Specialist of New Mexico
09.2000 - 09.2011
Claims Auditor
State of New Mexico
01.1997 - 11.2001
High School Diploma -
West Mesa High School
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