Angel Machado

• Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices
• Performed minor repairs and made adjustments to slot machines to resolve common problems
• Conducted routine inspections to verify compliance with gaming control
• Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs
• Preserved safe and clean gaming floor to protect customers and business interests
• Responded to inquiries by addressing player questions about game operations, machine functions and payouts
• Explained game instructions and rules to customers
• Informed security personnel and supervisors of problems, violations or irregularities

• Company Overview: Cutler Bay, subcontracted employee for AT&T
• Retentions department worked as a subcontracted employee for AT&T by Alorica INC preventing customers with disconnecting and providing support on their bill as a customer experience agent
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Consulted with customers to determine best methods to resolve service and billing issues
• Cutler Bay, subcontracted employee for AT&T

Facilitated setup of newly acquired slot machines.

Performed diagnostic tests to identify hardware and software issues causing machine failures.

Calibrated and maintained slot machine components, including thermal printers and cherry switches.

Addressed recurring slot machine malfunctions such as bill jams, ticket jams, and depleted paper. Collaborate with team to tackle projects effectively.

• Installed and configure workstations including laptops, desktops, copy machines and other printers, and VOIP phones for end-users
• Provided valuable technical support for up to 120 end-users for hardware and software issues
• Provided remote desktop support for computers across all 3 company locations
• Performed data migration, email configuration and network mapping for end-users at all 3 company locations
• Performed daily/weekly preventative maintenance, including virus scans, checking and cleaning of workstations, printers, network equipment, and other peripherals
• Monitored IT use to maintain compliance with established processes, policies and guidelines
• Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions
• Reviewed requests for service to resolve IT difficulties, documenting and fielding tickets to improve problem resolution