Angel Madison
Tampa,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Self-motivated, decisive healthcare professional with proven bedside manner, clinical skills and diagnostic support experience. Manage and document current conditions to effectively support patients and work within multidisciplinary healthcare team to enhance outcomes. Specialize in patient care.
Overview
9
9
years of professional experience
Work History
Nurse
Wellmed Medical Group
Tampa, FL
05.2023 - Current
- Triaged patients by phone and provided general assistance for basic and advanced needs.
- Actively participated in professional organizations related to nursing practice.
- Provided nursing care for patients with various medical diagnoses and treatments.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Assisted physicians with examinations and patient scans during diagnostic processes.
Customer Service Representative
GEICO
Lakeland, FL
06.2022 - 09.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Consulted with customers to resolve service and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Improved customer service wait times to mitigate complaints.
Medical Assistant
USF Health
Tampa, FL
07.2015 - 03.2022
- Registered new patients into practice management software program accurately entering demographic information.
- Assisted back office patient processes to reduce office wait times.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Changed dressings on wounds to prevent infection and check for healing.
- Contacted medical facilities to schedule patients for admission.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Education
Nursing
Ramussen College
Tampa, FL09-2021
High School Diploma -
Hillsborough High School
Tampa, FL06-2010
Skills
- Patient Education
- Direct Patient Care
- Unit Administration
- Medication Administration
- Medical Chart Management
- Tracheostomy Care
- Patient Care
- Complaint Resolution
- Inbound and Outbound Calling
- Product Knowledge
Timeline
Nurse
Wellmed Medical Group
05.2023 - Current
Customer Service Representative
GEICO
06.2022 - 09.2023
Medical Assistant
USF Health
07.2015 - 03.2022
Nursing
Ramussen College
High School Diploma -
Hillsborough High School