Angel Maldonado
Columbia,SC
Summary
Accomplished Director of Operations at MPZ Holdings, adept in brand management and budgeting, enhanced operational efficiency and customer satisfaction. Leveraged strong organizational and communication skills to mentor teams, leading to a performance-oriented culture. Achieved notable sales growth, demonstrating adaptability and a results-oriented approach, with a focus on strategic improvements and cost reduction. Proudly and successfully helped 20+ people get promoted to Above Store Level roles through consistent mentorship and coaching.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Operations
MPZ Holdings
Columbia , SC
06.2023 - Current
- Directed the operations and logistics of a multi-million dollar business.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Created policies and procedures for improved workflow processes.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Prepared detailed reports outlining operational results on a regular basis.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Ensured compliance with applicable laws, regulations, industry standards.
- Conducted performance reviews for direct reports and provided feedback for improvement opportunities.
District Manager
MPZ Holdings
Tampa , FL
11.2022 - 06.2023
- Implemented new technologies such as point-of-sale systems or digital signage into existing stores.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Organized promotional events in order to drive sales volume in the district's stores.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Ensured that all stores met their monthly targets by providing guidance and support as needed.
District Manager
Purple Square Managment
Clearwater, FL
10.2021 - 11.2022
- Mentored team members by demonstrating best practices for sales and customer service.
- Cultivated positive rapport with associates and team leadership.
- Identified and developed top talent within management structure to promote performance-oriented culture.
- Returned stores to profitability by reviewing operations, implementing improvements, restructuring frameworks, hiring talented staff and enhancing training programs.
- Oversaw quality of operations of 7-12 locations throughout the Clearwater area.
- Collaborated with Managing Partners to improve performance and grow sales.
- Prepared locations for audits by analyzing marketing and inventory reports.
- Strategized business operations, merchandising strategies and personnel moves.
- Achieved annual sales volume in excess of $10M by motivating all levels of employees to continuously exceed objectives.
- Supervised 7-12 General Managers and managed all performance metrics within the Clearwater and Largo area.
General Manager
Purple Square Management
Clearwater, FL
03.2021 - 10.2021
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained employees on company procedures and worksite safety.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction.
- Analyzed daily sales statistics and prepared analyses for corporate management.
Night Shift Supervisor
Wawa
Riverview, FL
07.2019 - 03.2021
- Kept areas clean, neat and inspection-ready to comply with product guidelines.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Resolved customer complaints and reported issues to senior management.
- Performed opening and closing procedures, set up registers and arranged products to keep facility operations-ready.
- Addressed customers' concerns and questions and handled complaints.
- Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.[
Shift Lead
Pizza Hut
Valrico, FL
10.2017 - 07.2019
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly
- Portioned and packaged take-out foods for customers
- Promptly reported complaints to [store RGM] for quick, efficient resolution
- Quickly and efficiently processed payments and made accurate change
- Performed general maintenance duties, including mopping floors, washing dishes, and wiping counter tops
- Recorded customer orders and repeated each back in a clear, understandable manner
- Upsold additional menu items, beverages and desserts to increase business profits
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards
- Carefully maintained sanitation, health and safety standards in all work areas by using company approved cleaning supplies
- Resolved customer complaints and reported issues to senior management
- Coached and trained employees ensuring full understanding of rules, policies and expectations
Shipping Department Head/ Assistant Manager
Suncoast Meal Preps
Clearwater, FL
03.2016 - 09.2017
- Employed process improvement initiatives within the department
- Ensured that all [shipping] department employees presented a positive, exemplary image to customers
- Pulled and packed [prepped meal] shipments
- Coordinated rush orders and order changes
- Maintained accurate stock records
- Packed containers and re-packed damaged containers
- Unloaded cargo from truck with hand trucks and pallet jacks
- Monitored shipments to guarantee on-time delivery
- Conducted daily meetings to ensure productivity goals are met/ exceeded
- Transported goods from racks, shelves and vehicles
Shift Supervisor
Eat At Jumbo's
Somerville, MA
10.2014 - 03.2016
- Explained how various menu items are prepared and described ingredients and cooking methods to customers to provide a positive dining experience
- Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness
- Stocked, front-faced and rotated merchandise
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Delegated tasks to team members to optimize productivity
- Allocated tasks to employees daily and monitored activity and task completion
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Resolved customer complaints and reported issues to senior management
- Motivated team members to complete assigned tasks and perform at exceptional levels
Education
Cyber Security Certifications - Cyber Security
Mile2 Cyber Securty Certifications
Tampa, FLHigh School Diploma -
Walter L. Sickles High School
Citrus Park, FL2013
Skills
- Adaptable
- Organized
- Punctual
- Self-sufficient
- Results oriented
- Brand management
- Relationship building
- Issue and conflict resolution
- Team building and motivation
- Verbal/written communication
- Budgeting skills
- Sales orientation
- Recruitment and hiring
- Training
Certification
- Certified Vulnerability Assessor (CVA)
- ServSafe Manager Certification
Timeline
Director of Operations
MPZ Holdings
06.2023 - Current
District Manager
MPZ Holdings
11.2022 - 06.2023
District Manager
Purple Square Managment
10.2021 - 11.2022
General Manager
Purple Square Management
03.2021 - 10.2021
Night Shift Supervisor
Wawa
07.2019 - 03.2021
Shift Lead
Pizza Hut
10.2017 - 07.2019
Shipping Department Head/ Assistant Manager
Suncoast Meal Preps
03.2016 - 09.2017
Shift Supervisor
Eat At Jumbo's
10.2014 - 03.2016
Cyber Security Certifications - Cyber Security
Mile2 Cyber Securty Certifications
High School Diploma -
Walter L. Sickles High School
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