ANGEL MARIE CATO
Marysville
Summary
Dedicated and dependable professional with experience working in highly regulated, quality-driven environments where accuracy, safety, and attention to detail are essential. Proven ability to follow detailed procedures, maintain high standards of quality, adapt quickly to new processes, and work effectively as part of a team. Experienced in training and mentoring new employees while demonstrating strong communication, organization, and problem-solving skills. Known for a strong work ethic, reliability, and commitment to continuous improvement. Eager to contribute these transferable skills by supporting safe, efficient, and high-quality operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (CPhT)
Randstad Healthcare
Everett
04.2025 - 11.2025
- Maintained strict compliance with federal, state, and company regulations while ensuring accuracy and quality in prescription processing.
- Performed detailed verification of prescriptions, patient information, and medication orders to maintain high standards of quality and minimize errors.
- Conducted quality checks throughout the dispensing process, ensuring products met established safety and accuracy requirements before release.
- Maintained accurate documentation and electronic records using EPIC and other pharmacy management systems while protecting confidential information.
- Investigated and resolved discrepancies by collaborating with pharmacists and healthcare professionals to ensure compliance and patient safety.
- Trained and mentored new pharmacy technicians on standard operating procedures, quality standards, and regulatory requirements.
- Prioritized multiple tasks in a fast-paced environment while consistently meeting productivity, quality, and accuracy goals.
- Worked collaboratively with cross-functional teams to improve workflow efficiency, maintain operational excellence, and support continuous process improvement.
- Demonstrated strong attention to detail, analytical thinking, and problem-solving skills in a highly regulated environment where precision was critical.
- Maintains continuous, consistent workflow in order to meet daily production goals; and has the ability to work productively either independently or as a team with acute attention to detail while performing repetitive tasks.
- Filled prescription vials manually with prescribed medications to ensure accurate dispensing.
- Reviewed computer-generated screens to locate specified merchandise on labeled shelves and verify size and strength.
- Applied basic mathematical reasoning to accurately count and calculate the number of units required for prescription fulfillment.
- Replenished medications in automated dispensing cells to full capacity by opening and organizing large quantities of bottles and cases.
- Utilized handheld scanner to scan product barcodes and input expiration and lot information into the computer application.
- Maintains high level of focus to avoid cross contamination and performs quality assurance check for expired and/or damaged product.
- Prepare cold chain and specialty prescriptions following special requirements for handling and packing.
- Assists with packing and shipping of prescriptions.
- Understands and abides by federal and state HIPAA laws as well as pharmacy standard procedures to ensure patient safety and privacy.
- Completes weekly cycle counts as assigned by Inventory Mgr.
- Assists with audits of cell inventory, counting product at primary and secondary bin locations.
- Assists with research and identification of root cause of discrepancies as needed.
- Demonstrates problem resolution skills: ability to recognize, address and escalate issues to management.
- A pharmacy technician at a Central Fill pharmacy located in Everett, WA (McKesson-Costco) supplying patient-level prescriptions for a large retail national chain.
Amazon Fulfillment Associate
Amazon Warehouse
Arlington
10.2024 - 01.2025
- Work in warehouses to receive, organize, and ship customer orders.
- Get customer orders ready and pack them up.
- Use scanners to read bar codes on products.
- View prompts on screens and follow the direction for some tasks.
- Ensure product meets quality requirements.
Hostess
Olive Garden
Marysville
09.2024 - 11.2024
- Greeting the guest.
- Organizing and seating tables in rotational order.
- Accurately quoting wait times.
- Organizing the waitlist.
- Taking reservations.
- Cleaning.
- Assisting the team.
Preceptor
The Everett Clinic, Part of OPTUM
Everett
10.2022 - 04.2024
- Mentored new hires in order to ensure successful transition into their role within the organization.
- Trained other pharmacy technicians abiding by state regulations for training and licensure.
- Established clear expectations for preceptee performance throughout the duration of their training period.
- Conducted one-on-one meetings with preceptee to provide feedback on performance and development needs.
- Facilitated effective learning experiences for preceptee through critical thinking exercises.
- Created an environment conducive to learning by providing guidance and support during challenging situations.
- Provided constructive criticism when necessary so that learners can recognize areas needing improvement.
- Encouraged positive professional relationships between preceptors and preceptees through active listening techniques.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance my own job skills and knowledge.
Refill Authorization Representative (Primary Care Department)
The Everett Clinic, Part of OPTUM
Everett
07.2021 - 04.2024
- Provided excellent customer service while answering inquiries and resolving complaints in a timely manner.
- Well-trained on EPIC.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Responded promptly to all inquiries from providers, patients, and pharmacies regarding authorization status updates.
- Investigated complex cases involving multiple providers or conflicting documentation.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Participated in ongoing training to enhance my own job skills and knowledge.
- Worked with coworkers to complete tasks.
- Answered phone calls quickly to meet patient needs and resolve problems.
Pharmacy Technician
Bartell Drugs
Everett
07.2020 - 08.2021
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Mixed pharmaceutical preparations, accorded to written prescriptions.
- Coordinated with prescriber or pharmacist to clarify issues or problems with dosing or instructions.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.
- Rotated shelves to check for and dispose of expired medications.
- Assisted pharmacists with compounding medications according to physician's specifications.
Pharmacy Technician
Bartell Drugs
Snohomish
01.2018 - 07.2020
- Monitored inventory levels and maintained shelves, stocking with adequate supplies.
- Received written prescription and refilled requests and verified that information is complete and accurate.
- Input patient and prescription information to produce product labels and assist in the prescription filling process.
- Processed insurance claims and payments for medications.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations.
- Maintained patient confidentiality when handling records and sensitive data.
- Called insurance companies to retrieve patient information.
Pharmacy Assistant
Bartell Drugs
Lake Stevens
09.2016 - 12.2017
- Provided exceptional customer service, communicating effectively with customers and resolving customer issues promptly.
- Responding quickly to meet customer needs and resolve problems.
- Received, store, and inventory pharmaceutical supplies and medications, checked for out-of-date medications and notified pharmacists when inventory levels were low.
- Worked with coworkers to complete tasks.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Processed payments according to company procedures, accepted payment methods, issued receipts or change due to customers.
- Operated a cash register to process cash and credit sales.
- Performed clerical tasks, such as filing, compiling and maintaining prescription records and composing letters.
Education
Pharmacy Technician - Certification Program
Pharmacy Technicians University
Remote11-2017
High school diploma -
Everett High School
Everett, WA06-2016
Skills
- Quality assurance
- Attention to detail
- Analytical thinking
- Patient confidentiality
- Time management
- Reliability
- Medical terminology
- Expertise in EPIC
- Decision-Making
- Organizational Skills
- Problem-solving abilities
- Adaptability and Flexibility
- Multitasking Expertise
- Pharmacy Technician Experience
- Data entry proficiency
- Claims Processing
- Accuracy and Precision
- Documentation expertise
- Excellent Communication
- Bi-lingual
- Thrives in fast-paced
- Teamwork and Collaboration
- Professionalism
- Interpersonal Skills
- Continuous Improvement
- Insurance Verification
Certification
- Registered Pharmacy Technician, 11/01/17, 10/31/26
- Certified Pharmacy Technician (CPhT) through National Healthcareer Association (NHA)
- ExCPT Pharmacy Technician (CPhT) (ExCPT)
- Food Handler Certification, 09/01/24, 09/30/26
- Pharmacy Technician License, 12/01/17, 08/31/26
Languages
- English, Fluent
- Tagalog, Fluent
Timeline
Certified Pharmacy Technician (CPhT)
Randstad Healthcare
04.2025 - 11.2025
Amazon Fulfillment Associate
Amazon Warehouse
10.2024 - 01.2025
Hostess
Olive Garden
09.2024 - 11.2024
Preceptor
The Everett Clinic, Part of OPTUM
10.2022 - 04.2024
Refill Authorization Representative (Primary Care Department)
The Everett Clinic, Part of OPTUM
07.2021 - 04.2024
Pharmacy Technician
Bartell Drugs
07.2020 - 08.2021
Pharmacy Technician
Bartell Drugs
01.2018 - 07.2020
Pharmacy Assistant
Bartell Drugs
09.2016 - 12.2017
Pharmacy Technician - Certification Program
Pharmacy Technicians University
High school diploma -
Everett High School