Angel Marshall
Hudson,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Project Coordinator
Andrews Moving & Storage
Streetsboro, OH
08.2020 - Current
- Provided direction, guidance and support to team members throughout the duration of projects.
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Assessed customer feedback in order to continuously improve service delivery processes or procedures.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Managed communication channels between various teams involved in the execution of complex projects.
Accounts Payable/Customer Service/Billing Specialist
Andrews Moving & Storage
Streetsboro, OH
11.2017 - 11.2020
- Identified areas for improvement within existing processes and procedures.
- Managed multiple projects simultaneously while adhering to strict deadlines.
- Resolved customer complaints quickly and efficiently.
- Greeted customers, assessed their needs and provided appropriate services.
- Answered incoming calls promptly and professionally.
- Maintained customer records and updated them as necessary.
- Processed daily transactions promptly to keep workflows moving smoothly.
- Developed financial reports detailing accounts receivable aging status.
- Investigated incorrect billings and processed refunds as necessary.
- Implemented new policies related to billing processes when required.
Education
Bachelor of Arts - Communications
Calvin College
Grand Rapids, MI05-1998
Skills
- Multiple Priorities Management
- Detail Oriented
- Resource Management
- Flexible and Adaptable
- Strategic Planning
- Customer Management
- Problem-Solving
- Team Leadership
- Data Collection
Timeline
Project Coordinator
Andrews Moving & Storage
08.2020 - Current
Accounts Payable/Customer Service/Billing Specialist
Andrews Moving & Storage
11.2017 - 11.2020
Bachelor of Arts - Communications
Calvin College