Angel Martinez Gonzalez
Paterson,NJ
Summary
Dynamic retail leader with a successful history at Uniqlo USA, recognized for driving team performance and enhancing customer satisfaction. Proficient in coaching members to consistently exceed sales targets while efficiently resolving customer issues. Exceptional communication and teamwork skills have led to measurable improvements in staff and store performance.
Overview
10
10
years of professional experience
Work History
Masonry Assistant
Brother's Masonry LLC
Wayne, NJ
07.2024 - 01.2025
- Transported heavy building materials to work sites manually or with the use of wheelbarrows.
- Applied grout between joints and smoothed every line to achieve clean finish.
- Mixed thinset, mortar, and concrete
- Set up and broke down scaffolding, ladders and other support structures for installations.
- Cut stone and blocks to size using saws equipped with diamond blades.
Assistant Manager
Uniqlo Usa
Jersey City, NJ
11.2018 - 07.2024
- Supervising Staff: Assist the store manager in overseeing daily operations and guiding a team of sales associates.
- Training & Coaching: Provide training to new hires, and coach existing staff on customer service, product knowledge, and operational procedures.
- Customer Engagement: Ensure customers have a positive shopping experience by addressing concerns, providing product recommendations, and maintaining store atmosphere.
- HR Experience: Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections. In addition, maintained HR records, ensuring accuracy and confidentiality of employee data.
- Resolving Issues: Handle customer complaints and difficult situations in a professional and efficient manner.
- Sales Performance: Work with the store manager to achieve sales targets and help identify opportunities for increasing sales.
- Inventory Management: Monitor stock levels on the sales floor, assist in restocking, and ensure that the store has the right products on the sales floor.
- Cash Handling: Oversee cash register transactions, manage registers, and ensure financial accuracy in sales reporting.
- Feedback to Store Manager: Report on the store’s performance, team progress, and any issues that need to be addressed.
- Stock Ordering: Assist in managing inventory levels and help with reordering stock to maintain optimal product availability.
- Scheduling: Help create employee schedules, ensuring adequate coverage during peak times.
Cashier/Server
Habit Burger Grill
Fairlawn, NJ
07.2016 - 06.2018
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained cleanliness of dining room area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to guests using active listening and engagement skills.
- Processed online order and filled trays with food, utensils, napkins and condiments to provide guests with their meals
Cashier
Wendy's
Wayne, NJ
07.2015 - 06.2016
- Accurately take food and beverage orders from customers, whether in person or at the drive-thru
- Keep the cashier station, dining area, and restroom areas clean and organized during shifts.
- Accurately process cash, credit/debit card, and mobile payments
- Refill condiments, napkins, straws, and utensils to ensure they’re easily accessible to customers
Education
Associate of Science - Business
Passaic County Community College
Paterson, NJ06-2021
Skills
- Leadership
- Flexible and adaptable
- Communication
- Customer service
- Active listening
- Teamwork and collaboration
- Coaching and mentoring
- Delegation
- Dependable and responsible
Languages
Spanish
Professional
Timeline
Masonry Assistant
Brother's Masonry LLC
07.2024 - 01.2025
Assistant Manager
Uniqlo Usa
11.2018 - 07.2024
Cashier/Server
Habit Burger Grill
07.2016 - 06.2018
Cashier
Wendy's
07.2015 - 06.2016
Associate of Science - Business
Passaic County Community College
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