Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angel Mattai

Colorado Springs,CO

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

18
18
years of professional experience

Work History

Tech IV

Department of Corrections
03.2024 - Current
  • Notify Adult Parole Division staff and coordinates, monitors, and documents the staff response to alerts.
  • Receive notifications regarding law enforcement contacts with parolees and determines the issuance of Holds and Releases, and/or escalation of calls.
  • Contact other agencies when clarification of information is necessary.
  • Receive requests for information from the monitoring center and equipment vendor's web applications, NCIC/CCIC databases, Department of Correction's databases, and other web applications.
  • Research requests, collects, documents, and disseminates information to Adult Parole Division staff.
  • Make notifications to law enforcement agencies at the request of Adult Parole Division staff.

911 Call Taker

Denver 911
10.2023 - 03.2024
  • Ensured consistency in call-taking procedures through thorough adherence to department protocols and guidelines.
  • Enhanced caller experience by providing efficient and accurate information during emergency situations.
  • Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
  • Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.

Insurance Professional

USAA
05.2021 - 05.2022
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques
  • Quoted and calculated premium rates for policies
  • Sold auto, home, renters, umbrella and valuable personal property insurance products
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Recommended products to customers, thoroughly explaining details

Inside Sales Representative

United Healthcare
04.2019 - 01.2020
  • Received incoming calls from potential clients by using direct marketing techniques, including mailings and phone contacts
  • Determined Health Care needs by assessing existing coverage and aligning new products and services with long-term health goals
  • Built relationships with clients through active listening to provide excellent service
  • Trained to sell MAPD, PDP, Med-Sup, DSNP and SNP plans
  • Licensed in all states

Security Technician

El Paso County
04.2013 - 09.2018
  • Monitoring security cameras to ensure staff and inmate safety
  • Answering public calls regarding court dates, visitation and bail assistance
  • Routing phone calls to appropriate departments as needed
  • Scheduling and monitoring video visitation for inmates
  • Assisting Attorneys, DHS, Clinicians and Chaplains with inmate visits
  • Insuring that all visitors adhere to rules and operating procedures
  • Alerting Floor Sgt in regards to any suspicious activity or safety concerns
  • Monitors and controls inmate movement within the detention facility's secured areas by operating devices to control doors and elevators
  • Tracks, observes, and records inmate movement and population which includes logging visitations, contacts, incident reports and other important information
  • Monitors and controls radio traffic within the detention facility, which includes shutting down non-emergency traffic during a crisis situation
  • Monitors emergency alarms and notifies the on duty Floor Sgt
  • Scheduling visitation for attorneys and family members
  • Monitoring video visitations and reporting any information that may be harmful, vulgar or violates rules and policies
  • Opening and closing Front desk and Visitation work areas
  • Issuing badges and/or security pagers to professional visitors

Customer Service Representative

Waste Management
06.2007 - 02.2010
  • Received and processed incoming calls from customers by serving as the end to end point of contact for customers
  • Identified and resolved customer service issues such as missed pickups and billing issues in a timely manner
  • Managing difficult and/or emotional customer situations and respond promptly to service requests to meet customer commitments
  • Worked quickly and efficiently in a fast paced environment in order to update customer records and navigate through a series of computer applications

Education

Associate of Science - Business Management

Colorado Technical University
10.2021

Skills

  • Attention to detail
  • Problem-solving
  • Time management
  • Customer service
  • Data entry
  • Relationship building
  • Multitasking and organization
  • Critical thinking

Timeline

Tech IV

Department of Corrections
03.2024 - Current

911 Call Taker

Denver 911
10.2023 - 03.2024

Insurance Professional

USAA
05.2021 - 05.2022

Inside Sales Representative

United Healthcare
04.2019 - 01.2020

Security Technician

El Paso County
04.2013 - 09.2018

Customer Service Representative

Waste Management
06.2007 - 02.2010

Associate of Science - Business Management

Colorado Technical University
Angel Mattai