Angel Medina
San Antonio,TX
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Highly-motivated with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Customer Service/ Cashier
Floor and Decor
San Antonio, TX
09.2023 - Current
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Communicating customer needs to floor departments in order to effectively and efficiently serve customer's needs
Hostess
Rock and Brews
San Antonio, TX
03.2023 - 09.2023
- Provide a warm, friendly, immediate greet to guests at the door
- Seat and present clean menus to guests in a professional manner with a sense of urgency
- Interact with guests in and as they leave the restaurant in a warm, caring manner
- Always address guests in a positive manner
- It’s not what we can’t do, but what we can do
Customer Service
Lowes
San Antonio, TX
05.2020 - 01.2023
- Emphasized fast, friendly customer service.
- Attended to customer service issues.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Developed and maintained exceptional customer service standards.
- Provided quality customer service and represented company
- Facilitated sales through outstanding customer service and satisfaction.
Education
Associates -
San Antonio College
02.2024
High School Diploma -
John Jay High School
06.2016
Skills
- Cash Handling
- Customer Service
- Merchandise Restocking
- Order Coordination
- Payment Collection
- Customer Complaint Resolution
- Check Processing
- Guest Services
- Cross-Selling Abilities
- Customer Inquiries
- Retail Merchandising
- POS System Operation
- Positive and Professional
- Telephone Management
- Customer Satisfaction
- Product Recommendations
- Product Knowledge
References
- Kyle Maertz, 210-482-9290
- Yasmin Ramirez, 210-765-9014
Languages
Spanish
Limited
English
Native/ Bilingual
Timeline
Customer Service/ Cashier
Floor and Decor
09.2023 - Current
Hostess
Rock and Brews
03.2023 - 09.2023
Customer Service
Lowes
05.2020 - 01.2023
Associates -
San Antonio College
High School Diploma -
John Jay High School