Angel Medina
Rancho Cucamonga,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Data Analyst Supervisor
Electro-Mech Components, Inc.
02.2023 - Current
- Utilized advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Maintained documentation of all the processes related to Data Analysis.
- Developed custom data models and algorithms to apply to data sets, enhancing business operations.
- Participated in internal and external audits to ensure compliance with applicable regulations.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
E-Commerce Associate
High Caliber Line
Azusa, CA
10.2022 - 01.2023
- Analyzed website traffic data to identify trends and opportunities for growth.
- Conducted user experience research via surveys, interviews, focus groups in order to improve customer satisfaction.
- Ensured compliance with industry standards regarding payment processing security protocols.
- Provided technical support related to website navigation and checkout process issues.
- Maintained a database of customer orders and managed returns and refunds as needed.
Package Handler
FedEx
Arcadia
08.2020 - 09.2022
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Assisted in training new employees on package handling processes.
- Provided assistance to customers with special shipping needs such as oversized items or fragile cargo.
- Logged packaging activities and filed reports in company databases.
Education
High School Diploma -
Sierra Vista High School
Baldwin Park, CA05-2016
Skills
- SAS programming
- Report Generation
- Customer Support
- Sales Promotion
- CRM Systems
- Dashboard creation
- Advanced Excel
- Bilingual in Spanish
Languages
Spanish
Professional
Timeline
Data Analyst Supervisor
Electro-Mech Components, Inc.
02.2023 - Current
E-Commerce Associate
High Caliber Line
10.2022 - 01.2023
Package Handler
FedEx
08.2020 - 09.2022
High School Diploma -
Sierra Vista High School
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