Angel Miller-McCall
Houston,TX
Summary
Dynamic professional with extensive hands-on experience in customer service and a proven ability to navigate challenges effectively. Strong problem-solving skills and a proactive approach to new tasks drive success in fast-paced environments. Recognized for adaptability, creativity, and a results-oriented mindset, consistently delivering impactful contributions. Committed to advancing organizational goals while fostering positive relationships with clients and team members.
Overview
11
11
years of professional experience
Work History
Business Operations Supervisor
Ford Motor Company
Houston, TX
02.2020 - 04.2026
- Developed and implemented process improvements to reduce operational costs and increase efficiency.
- Analyzed performance metrics to identify trends and drive strategic decision-making initiatives.
- Improved customer satisfaction levels with timely resolution of issues and proactive communication measures.
- Managed a team of employees, ensuring clear communication and effective delegation of tasks for optimal efficiency.
- Supervisor for Ford Motor Company
- Supervised daily activities, ensuring adherence to company policies and safety regulations.
- Recruited, hired, mentored and trained 14-16 staff on business procedures, policies, duties and customer care methods.
Live Chat Agent and Social Media Rep
Visible
Houston
06.2016 - 02.2020
- Customer service representative for a chat-based cell phone company. Handling our “white glove” members on Facebook and Twitter.
- Developed exemplary writing skills through continued correspondence with upwards of 45 customers per day.
Guest Services Supervisor
Extended Stay America
Houston, TX
11.2016 - 11.2017
- Customer service in a hospitality environment, managed front office duties, supervised 3-5 employees at a time, and I am a Nitevision program expert.
- Oversaw guest service operations, ensuring high standards of hospitality and satisfaction.
- Resolved guest complaints promptly, maintaining a positive experience and fostering repeat business.
Sr. Game Advisor
GameStop
Houston
07.2015 - 06.2016
- Retail customer service supervisor, cash handling, and inventory management.
- Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
Tuxedo Support Representative
THE MEN'S WEARHOUSE
Houston
11.2014 - 03.2015
- Customer service in a call center environment, support for the store representatives and customers.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
Education
Associate of Science -
Houston City College
Houston, TX12.2027
High School Diploma -
The Leader's Academy
Houston, TX12.2009
Skills
- Dependable and responsible
- Networking
- Customer service
- Cultural awareness
- Supervision and leadership
- Communication
- Problem resolution
- Verbal communication
- Training & Development
- Relationship building
- Time management
- Team building
- Quality assurance
CONTACT
- Phone: 346-216-1032
- Email: Queenoftheangel56@gmail.net
Timeline
Business Operations Supervisor
Ford Motor Company
02.2020 - 04.2026
Guest Services Supervisor
Extended Stay America
11.2016 - 11.2017
Live Chat Agent and Social Media Rep
Visible
06.2016 - 02.2020
Sr. Game Advisor
GameStop
07.2015 - 06.2016
Tuxedo Support Representative
THE MEN'S WEARHOUSE
11.2014 - 03.2015
Associate of Science -
Houston City College
High School Diploma -
The Leader's Academy