Summary
Overview
Work History
Education
Skills
Certification
Timeline
Education and Training
Generic

Angel Montenegro

Garland

Summary

Observant Loss Prevention Investigator with extensive knowledge of modern inspection and interrogation techniques. Proven history of successful investigations and comprehensive redesigns to minimize crime. Offering a commitment to modern and effective surveillance techniques for a long-term position. Resourceful professional in retail security management, known for high productivity and efficient task completion. Possess expertise in surveillance techniques, incident reporting, and team leadership. Excel in critical thinking, problem-solving, and communication, ensuring smooth operation and safety in retail environments. Resourceful Asset Protection Investigator adept at conducting thorough investigations and maintaining high levels of confidentiality. Efficiently completes tasks through exceptional organizational, surveillance, and analytical skills. Excel in conflict resolution, problem-solving, and communication, ensuring smooth operation within teams and when interacting with stakeholders. Possess specialized knowledge in loss prevention strategies, risk assessment, and security systems management.

Personable and analytical with keen eye for detail and commitment to maintaining safe environment. Possesses solid understanding of security protocols and investigative techniques coupled with proficiency in surveillance and reporting. Dedicated to mitigating risks and ensuring asset protection through thorough investigations and effective problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Asset Protection Investigator

Walmart
01.2024 - Current
  • Ensured the safety of customers and associates by promptly responding to incidents and providing CCTV footage to law enforcement and claims providers.
  • Executed comprehensive examinations to uncover and deter theft, lowering inventory loss.
  • Performed thorough evaluations of safety protocols and vendors, achieving over $8,000 in savings.
  • Maintained accurate inventory through comprehensive truck unloading procedures.
  • Prepared detailed reports on all investigations that included evidence gathered and recommendations for corrective action.
  • Identified, investigated and resolved internal and external theft and fraud.
  • Identified and resolved crime cases in partnership with local law enforcement agencies.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Maintained high levels of alertness throughout shifts.
  • Investigated shoplifting incidents, apprehended suspects, and recovered stolen merchandise.
  • Provided security for employees and customers in the store environment.
  • Audited safety processes and overall business operations.
  • Assisted with the development of safety policies and procedures to reduce loss exposure.
  • Monitored and supervised customer's activities in store to detect signs of attempted theft.
  • Performed audits of safety procedures, business offices, and CCTV systems.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Trained new associates on safety and security policies.
  • Conducted regular audits of inventory control systems to identify discrepancies and initiate appropriate corrective actions.
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Boosted overall warehouse productivity by collaborating with team members on various tasks such as unloading trucks, sorting products, and updating inventory systems.
  • Assisted in maintaining a safe work environment by participating in routine inspections or audits within the receiving area to identify potential hazards or areas of concern.
  • Bolstered overall warehouse performance by routinely cross-training in other departments to develop a comprehensive understanding of company operations and support colleagues as needed.
  • Increased accuracy in inventory management with meticulous record-keeping of received products, quantities, and associated documentation.

Amazon Warehouse Fullfilment Center Worker

Amazon
06.2023 - 01.2024
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Restocked returned merchandise back into designated areas within the warehouse.
  • Confirmed items picked for orders by keying codes into system.
  • Performed regular cycle counts to ensure accuracy of warehouse inventory.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Loaded and unloaded trucks with freight, manually or using powered equipment such as pallet jacks and forklifts.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.

Crew Trainer

McDonald's
11.2022 - 06.2023
  • Delivered group and individual needs-based training to personnel.
  • Utilized feedback to continuously improve training methods and content.
  • Provided ongoing mentorship to crew members, enhancing team performance.
  • Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
  • Negotiated contracts with clients for desired training outcomes, fees or expenses.
  • Provided ongoing coaching and mentoring to crew members to increase productivity levels.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.
  • Selected and assigned instructors to conduct training.

Education

High School Diploma -

South Garland High School
05-2023

Skills

  • Policy enforcement
  • Incident reporting
  • Cybersecurity awareness
  • Internal auditing
  • Security systems
  • Asset recovery
  • Video monitoring
  • Evidence collection
  • Asset protection strategies
  • Internal theft prevention
  • Emergency response planning
  • Organized retail crime prevention
  • Physical security
  • Access control
  • Background checks
  • Crime prevention

Certification

  • Certified Electric Pallet , Walmart - May 2026
  • Certified Walkie Stacker, Walmart - May 2026
  • Certified Scissor Lift, Walmart - May 2026

Timeline

Asset Protection Investigator

Walmart
01.2024 - Current

Amazon Warehouse Fullfilment Center Worker

Amazon
06.2023 - 01.2024

Crew Trainer

McDonald's
11.2022 - 06.2023

High School Diploma -

South Garland High School

Education and Training

other

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